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Horrible Customer Service - No Solution
I recently called T-mobile because I've been having frequent signal issues. I also commented to the agent that I wasn't only getting bad service, but they had a promotion for people to get service for $35 plus a new TV. After checking for a while, she (a Filipino girl) said that I qualify. The next day I checked my next bill and stated that it was still going to be $50. I called again and stated the discrepancy. Another guy from another country said that eventually it was going to be $75. He also tried to give me other options, but basically I felt that he was trying to sale me something else. I told him that I wanted to cancel and he said that he couldn't do that that I would have to wait till I get the new canister. I told him that I wanted to talk to a supervisor and he transferred me to another agent in Guatemala and not a supervisor. They had the music so loud at that place that I could barely heard her. Then, she told me the same thing, but at the same time she wanted to give me options, meaning trying to sale me something else. I didn't ask for a supervisor because I was wasting a lot of time and likely they were going to transfer me to another call center somewhere else in the world.
T-Mobile promotions scam
I am a customer with for over 10 years with T-Mobile. I am reaching out regarding a frustrating issue with a recent phone upgrade I ordered through T-Mobile's website. On 10/26, I purchased the RAZR+ phone as part of a promotion offering $600 off, with a monthly plan of approximately $16. Additionally, the promotion stated that $25 would be credited to my bill each month. However, my experience with this promotion has been disappointing and misleading. going to make complent with FCC and BBB !!
Is it possible to downgrade if I haven't paid off my phone?
I'm honestly not even sure how much I still owe on it but a while back, I was kind of in a desperate situation as I was on vacation and my phone died. I was a member of Xfinity Mobile and they didn't have any stores in the area so I went to T-Mobile where they talked me into signing up for the Go5G Plus Up Plan and got the Galaxy S24 Ultra. I've been paying $145 per month and with each passing month, the more ridiculous this seems. Is it possible to find a cheaper deal even though I haven't paid it off?
T-Mobile Begins Cellular Starlink Beta, But It Only Works on These Samsung Phones
https://www.pcmag.com/news/t-mobile-begins-cellular-starlink-beta-but-it-only-works-on-these-samsung?fbclid=IwZXh0bgNhZW0CMTEAAR3yN6nHwBYuSpxBOcsu_XQDGmS1QR8K1BEa35peLUjMYn0OkEy5YrZ2knc_aem_sqLui8mKX8VYeZXFjkt0GA For now, T-Mobile restricts the beta for SpaceX's direct-to-cell Starlink system to Samsung S24 phones and two Galaxy foldable models. By Michael Kan January 14, 2025 Facebook Twitter Reddit Social Share Reddit Pinterest Flipboard LinkedIn Email Copied Error! Copy Link https://www.pcmag.com/news/t-mobile-begins-cellular-starlink-beta-but-it-only-works-on-these-samsung Comments (Photo illustration by Nikolas Kokovlis/NurPhoto via Getty Images) It looks like T-Mobile is now accepting customers into the free beta program for SpaceX’s cellular Starlink service—but only if you have the latest Samsung handsets. On Tuesday, a number of T-Mobile subscribers reported receiving access to T-Mobile's "direct-to-cell" Starlink beta program, which the company announced last month.T-Mobile has been notifying eligible customers through text messages, according to social media posts. One included a screenshot showing a T-Mobile account subscribed to the satellite network. The technology lets you send text messages without relying on traditional ground-based cell towers. Instead, the phone relays the text messages using orbiting Starlink satellites, giving consumers a way to remain connected in cellular dead zones, similar to Apple’s Emergency SOS satellite messaging for iPhones. When we asked about the beta launch, T-Mobile said: "We continue to make great progress toward a full beta test availability; more details to come soon." In the meantime, the carrier also published a new support document that reveals the cellular Starlink system only works on five Samsung models for now: the Galaxy Z Flip 6 5G, Galaxy Z Fold 6 5G, Galaxy S24 5G, Galaxy S24 Plus 5G, and Galaxy S24 Ultra 5G. “Text messages may take longer than normal to be sent while connected to the T-Mobile Starlink satellite network,” the support document says. “Picture and video messaging is not included during the beta phase.” Recommended by Our Editors Starlink's $50-Per-Month 'Backup' Plan Has One Big Downside Elon Musk Using Cybertrucks As Starlink Stations for LA Fire Relief AST SpaceMobile's Large Satellites to Roll and Tilt to Prevent Astronomy Interference Eligible phones will only switch to satellite connectivity if customers are in an area without traditional cell or roaming services. “Manually selecting the T-Mobile Starlink network will not work while other cellular connection options are available,” the document adds. “When connected to T-Mobile Starlink, your device will display T-Mobile SpaceX at the top-left side of your screen.” SpaceX recently secured approval from the FCC to operate the cellular Starlink technology commercially. T-Mobile has not announced pricing, but SpaceX plans to eventually support data and voice calls via the cellular Starlink service. T-Mobile has also activated the cellular Starlink tech for customers living in areas of Los Angeles devastated by the recent wildfires. The same satellites will also beam emergency alerts to all phones in the affected areas, regardless of carrier.Cancelled but still got collections
I cancelled my service back in Aug and paid the balance then i got a collections in the mail today saying i owe money for not paying my bill. Then i was told my service was NEVER turned off and i still have an active account. I was on the business line and was told i could cancel anytime i wanted. So WHY DO I HAVE A BILL IF I DONT USE THE SERVICE
T-Mobile Internet Price Increase - False Advertisement
As was advertised on television and other places, T-Mobile Internet services promised that if you sign up for internet services, the price will be $50.00 a month and will NEVER go up. Well surprise to me! My September bill increased to 55.00 a month without any advanced notice....I understand its just $5.00, but what's the future going to be?.. More raising of the price? T-Mobile, if You're going to make a promise, then keep it. False advertising can get you in a world of hurt.T-Mobile For Business Direct-To-Cell Service
I have two tablet lines currently on a T-Mobile for Business account. With the T-Mobile Direct-To-Cell service, would I be able to text through satellites, if I am "off the grid"? https://www.t-mobile.com/business/industry-solutions/connected-vehicle-network/direct-to-cell-communications-in-remote-areas
usage privacy from primary account holder
The primary account holder on our family account (ex boyfriend and father to my kids) immediately changed my account to secondary.Which means he can see every call, message, and search from my phone NO MATTER WHAT, however I can make no decisions about my line and I can no longer monitor my son’s usage. How do I get around this without “asking the primary account holder?”
