promotions lowered for military, first responder and 55 accounts
I’m extremely disappointed with T-Mobile and their decision to lower promotions for some of there GO5G specialty plans. It’s feels like discrimination at that point. I’m going to switch to a new phone provider that still gives me a military benefit but doesn’t lower my trade in value on a new phone. T-MOBILE is pissing a lot of members off by doing this. Really bad member care!
Kicked off of Roaming while deployed
Hello all I am currently deployed to a location in the middle east, and I have the Magenta Max Military plan. Initially, I was able to use mobile data for roaming, but now it seems I have 0 connection and it constantly says “searching.” My WiFi availability is VERY spotty, so I really am trying to rely on the LTE for text messages (for 2FA) and other things. I started to notice that whenever I was connected to a vodafone network, I would get kicked off shortly thereafter. My job requires me to have 24/7 availability by phone, so this situation is leading me to miss critical phone calls because I simply don’t notice that I’ve been kicked off the network until I check my phone. What am I doing wrong here? I’m on a Samsung Galaxy S24. Now when I am trying to connect to the network (even after restarting my phone, resetting network settings, turning mobile radio on/off), I just see a “DENIED” status under Data Raw Registration State and Voice Raw Registration State. Please help, I thought I’d be able to rely on international roaming with T-mobile to maintain connectivity. I really don't have to have to purchase an additional sim card for the area.
Discounts for Military & Veterans
Today we celebrate and honor all military veterans that have served in the U.S. Armed Forces. We are proud to support Veterans and their families with our recruiting programs, employee networks and the T-Mobile Magenta Military rate plan. Benefits for Vets. It’s tough to truly understand what our veterans and active duty military have been through and thoroughly express how much we appreciate them. T-Mobile shows veterans love the best way we know how: Through our career services, partnerships, and plans. T-Mobile is committed to hiring 10,000 veterans and military spouses by 2023. T-Mobile partners with The Mission Continues, Hiring Our Heros, FourBlock Online, and other organizations that are dedicated to veterans and military. Veterans and active duty military serve us, so we want to return the favor to them. This is a friendly reminder of how we take care of our military customers through plans and services. T-Mobile Military Plans Magenta Military – Giving our military customers unlimited talk, text, and smartphone data on our network at a discounted price! Take advantage of 5G access , Mobile without Borders, with taxes and fees included! Magenta Military Plus – All the benefits of Magenta Military PLUS 20GB of 4G LTE mobile hotspot data, HD streaming, and more. Magenta Military for Business – Unlimited talk, text, and smartphone data on our network for up to 12 lines! Magenta Plus Military for Business – All the benefits of Magenta Military for Business Plus 20GB of 4G LTE mobile hotspot, HD streaming, unlimited in-flight Wi-Fi and more! Show your support Our veterans and active military have a huge place in our hearts. Who’s your biggest influence? Who would you like to show love to on Veteran’s Day? Reply below and show your support for the veteran or active duty family or friend you have in your life! During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams on smartphone/tablet at 480p. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. Qual’g service & capable device req’d. 5G coverage not available in some areas; capable device required. While 5G access won't require a certain plan or feature, some uses/services might. 5G uplink not yet available. SeeCoverage details,Terms and Conditions, andOpen Internetinformation for network management details (like video optimization). Submit U.S. military verification within 45 days at my.t-mobile.com/profile; otherwise your plan will become Magenta or Magenta Plus at an additional cost of up to $20/line per month. Military individual must be account holder & account must maintain valid military line. Limited-time offer; subject to change. At participating locations. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Capable device required for some features. AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps.Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card required for messaging. Magenta Military: Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Netflix:Offer subject to change. Receive Netflix Basic (1-screen, up to a $8.99/mo. value) while you maintain 2+ qual'g Military lines in good standing. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; may take 1-2 bill cycles. See t-mobile.com/netflix for add'l info. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.Tethering:3GB high-speed data then unlimited on our network at max 3G speeds. Magenta Military Plus:Activation required to deliver video streams at speeds that provideHD videocapability (max 1080p); some content providers may not stream their services in HD. May affect speed of video downloads; does not apply to video uploads.Netflix:Offer subject to change. Receive Netflix Standard (2-screen, up to a $12.99/mo. value) while you maintain 2+ qual'g Military lines in good standing. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; may take 1-2 bill cycles. See t-mobile.com/netflix for add'l info. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.Tethering:20GB high-speed data then unlimited on our network at max 3G speeds.Coveragenot available in some areas.Network Management:Service may beslowed, suspended, terminated, or restrictedfor misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. SeeTerms and Conditions (including arbitration provision)at www.T-Mobile.com for additional information. Magenta Military Plus for Business General Terms: Submit U.S. military verification atmy.t-mobile.com/profile. Limited time offer; subject to change. At participating locations. Qualifying business account, credit approval, deposit, $10 SIM card, and, in stores & on customer service calls, $20 assisted or upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 256kbps. Not available for hotspots and some other data-first devices. Capable device required for some features. Activation required to deliver video streams at speeds that provide HD video capability (max 1080p); some content providers may not stream their services in HD. Optimization may affect speed of video downloads; does not apply to video uploads. One Netflix or Microsoft 365 subscription benefit per eligible account; subscription switching may be limited.If you choose Netflix, receive Netflix Standard (2-screen, up to $12.99/mo. value). Netflix account & compatible device required. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. If you chooseMicrosoft 365, contact us to activate one M365 Business Basic license ($6/mo. value) for first line and one M365 Business Standard license ($15/mo. value) for second line (up to 2 lines per account). Activation requires access to Marketplace, a T-Mobile service providing access to Ingram Micro Inc.'s online business-to-business platform for purchasing third-party products and services. Platform and subscription use subject to applicable third-party licenses, terms, and conditions, including the Microsoft Customer Agreement at www.microsoft.com/licensing/docs/customeragreement and Marketplace terms and conditions at https://us.cloud.im/legal/. May not be combined with Netflix On Us, Family Allowances, or content-blocking features; adding these features will result in immediate cancelation of Marketplace subscriptions without further notice. Between $6 and $21/mo. value, depending on line count. Value not redeemable or refundable for cash or credit and may not be creditable towards other products. Must remain active and in good standing or licenses terminate and data becomes inaccessible. May take 1-2 bill cycles. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.Tethering: 20GB high-speed data then unlimited on our network at max 3G speeds. Smartphone usage is prioritized over tethering usage, which may result in higher speeds for data used on smartphones. AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada); customers on consumer plans (e.g. some sole proprietors) pay an additional $.05/min. Standard speeds approx. 256 Kbps. Coverage not available in some areas; we are not responsible for our partners’ networks. Scam Shield: Capable device req’d. Turning on Scam Block might block calls you want; disable any time.Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging.roaming charges while Deployed
I’m currently deployed on orders. I tried to talk to a customer representative about the roaming charges and how I am on orders and all I got was a $22 credit. The roaming charges are going to be well above that for my duration while I’m here. I thought T-Mobile waived these fees while on orders. Any help would be appreciated.
The Elusive Veteran Status
Sooo I’ve been with T-Mobile since 2008. Initially I was on my ex husbands plan but got my own once we divorced in 2014. I’m a veteran. I’ve either been IN the military or a veteran since starting service with T-Mobile. My drivers license that is scanned each and every time I walk into the T-Mobile store has VETERAN printed on it. Always has. I noticed last week that I was on Magenta Max not Magenta Max Military. I called to get this taken care of. No one can figure out why I wasn’t put on it initially. At first someone said I needed to verify my status. This didn’t make sense to me because some other person told me that I was previously on a military plan. At first they tried to tell me I needed to verify a status that literally NEVER changes. Then someone else said I don’t have to re verify my veteran status. Then another person said I have to verify this yearly….. which is it? Why was I taken off a military plan? No one can tell me why. I’ve been charged an extra 73 dollars a month for a regular plan for 19 months. This is almost 1400 dollars. Last week I was told that someone would call me within 72 hours. They did not. I even gave them an extra 24. I had to call T-Mobile. this time I’m being told they can’t find where I was on a military plan because they can only go back 18 months. Well that’s convenient. This happened at 19 months. At first I was offered 1 month 70 credit. That’s all they could do. Then I spoke to someone different and it was 2 months…. Then someone different and it was three months. No one has the same access. Whether it’s the new hire or the supervisor no one can see everything in order to verify anything. Every answer I’ve been given is different from the last. tonight I spoke to the world's worst supervisor, her name is Toni T. She basically told me that it’s all my fault for not looking at my bill more closely…. I asked her how she would feel in my situation and what she would want in order to feel like she wasn’t being scammed. She literally told me she would NEVER be in my situation because she looks at her bills. Wow…. Great customer service T-Mobile!!!! Way to keep people with this cellphone carrier!!! i asked for her supervisor, she doesn’t seem to have one. I asked who signed her paychecks, no answer. I asked to be transferred and she refused. I’m truly disgusted with the way I was treated and I intend on going to their biggest competitor right after I scream my horrible experience from the rooftops of every social media platform I have access to. I may even dedicate an episode of my podcast to this experience. People need to know that T-Mobile does not care. They do not accept fault. They have no idea what’s going on and they have some of the absolute worst people in high positions that have zero empathy for their customers and are clearly in a power trip. This woman said they would do NOTHING about this while three separate employees NOT at supervisor level offered to at LEAST give credit for 1 2 and 3 months because they know T-Mobile is in the wrong. This was literally the ONLY bill I thought I could trust not to screw me…… clearly I was wrong. Oh, if you happen to get transferred to a supervisor and it’s Toni T….. just know you’re about to be disrespected, she doesn’t give a single f$&@ and she’s on a power trip. She needs to be leveled out FAST.
Customer Service Guy Made a Mistake. Nobody Knows How to Fix It
Long story short, I had an account with T-Mobile. I asked them to put a military suspension on my line. Military suspensions are 39 months long. About a year after the suspension started, I needed to access my phone again to gain access to an old account, I contacted support, they lifted the suspension, and then I asked the customer service rep to reinstate the military suspension. He messed up and instead emplaced a TEMPORARYsuspension for 90 days. After the 90 days, my account started getting charged for service again without me knowing it. After not receiving payments and incurring late fees, T-Mobile moved my account to collections. I was never contacted by any collections agency. They never e-mailed me or called me. The only way I found out was (after my friend informed me someone else was using my number that was supposed to be on suspension) I called T-Mobile. In other words, if I hadn’t called T-Mobile, I never would have known my account was sent to collections which means my credit took a hit because someone messed up on my account. I called T-Mobile customer service, they told me I need to contact the collections agency,VoiceStream Inhouse VST, at800-937-8942 but this phone number connects me to the generic T-Mobile customer service. And even then, nobody in the billing department knows what to do. None of the supervisors know what to do. One of them actually had the nerve to tell me to hang up, call the number again, and hope that someone from the collections agency picks up the phone! My credit is affected by someone’s mistake. I paid my bills on time when I was a customer, and now none of the customer service reps know what to do.
