Magneta 1.0 vs Magenta Plan
I am still on Magenta 1.0. Trying to determine if I should switch to the regular Magenta plan. Can you tell me what this distinction in high-speed data means between the two? Am I only getting 4G LTE service at best with my current plan? What other notable differences might there be? You sent
5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it’s either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
WhatsApp calls
My plan includes unlimited data (and messaging) out of the country. I called T-Mobile to ask a couple of questions about using the phone while out of the country, and the Tech Support agent told me not to make WhatsApp (or Facetime) calls because they count as calls and are charged at the rate of $0.25/min. I argues that WhatsApp calls consume data, not voice minutes, but he still said I will be charged if I make WhatsApp calls if not connected to wifi. Is he right?I only get 2 or one bar of service
I only get 2 bars of service, and 2 bars is the highest it’ll go. I paid for another month not too long ago, and it still doesn’t go past 2. I’ve tried everything from restarting to re-inserting the sim card again. I really don’t want to think I paid $50 just for 1-2 bars. Is there anything else I can do to get my data to reach 4 bars again? My phone model is the iPhone XS Max.How to check data usage for Home Internet
I recently got T-Mobile Home Internet and I love it. However, I’d like to see how much data each device (or at least all devices) are using on the device. How can I check this out? The phone app does not show me this information, and when I log into the console via the admin IP, it doesn’t show me this information either. How can I find out data usage? I have a attached a cropped out image (I’m hiding the serial number) of basically all that I see in the console. There is no data usage information. Thanks!
