How to find support chat transcript (they lied to me)
Two days ago I had a support chat (desktop, not mobile) with a rep who supposedly helped me by waiving a requirement for a promotion. She told me everything was set and that within 48 hours I’d receive an email confirming that I could sign up for the promotion but with the requirement waived. Predictably, 48 hours has now gone by and I’ve received no email. I called support this time and they claim they have no record of the chat and that they don’t have access to chat transcripts even if they did occur (I find this patently absurd). They won’t honor what the chat rep promised me, but unfortunately I didn’t save a transcript of the chat. Now, the chat widget isn’t showing on their desktop site (it seems to come and go based on mysterious rules). Does anyone know if it is possible to access support chat transcripts, and if so, where on their site? I can’t find anything.Hello, does chat support reset if there is a disconnect or if I try to navigate to another page?
Hello, I was trying to use chat support earlier, but I found that it seemed to reset if I was trying to navigate to other links within the site, or something like a disconnect (though I was not disconnected from the internet) occurred. There also seemed to be a possible bug that while i was in the same window, that an existing chat agent window was active, but the bot window opened, then the active agent disappeared (possibly without opening a link). I would like to understand what might cause this. feedback is appreciated. thank you.Why does T-Mobile discriminate against customers with prepaid tariffs?
More than a year ago I connected to T-Mobile. Since then I have faced discrimination in terms of support. The phone app for my tariff does not work. (I have the most expensive prepaid plan) The application issues a notification of the type - only for postpaid plans. Chat support is also not available for prepaid. All that's left is a phone call. This is not always convenient. Hanging on the phone for hours trying to solve a simple problem. What if the person is disabled (mute)? Or he doesn’t speak English at a good level yet (he’s studying). Should all these people go to hell? Thanks. P.S. I’ve been hearing from them for a year now that they will “soon” provide support for prepaid clients in chat and in the application. The support structure itself exists and adding the ability to work with prepaid clients is a matter of, if not days, then months. I have come to the conclusion that this is being done deliberately. In order to force us to sign a contract for postpaid plans. Sorry for maybe bad English. Thanks to Google Translate. Thank you for your attention!
Iphone SE Defective Battery, Apple refuses to replace, Tmobile closes my support chat
I purchased an Iphone SE for my son around 5 months ago. About a month ago it became defective and the battery appeared to begin bulging, the front screen became disconnected from the back part of the phone and will no longer turn on. I contacted T-mobile support and asked what I should do, they said it is under Apple Care and to contact them, so that is what I do I contact Apple, after a long conversation and them requesting pictures of the damage they tell me I need to deactivate FindMy on the phone. I go to the site they pointed me towards and removed the phone in question from FindMy. They cannot verify this, they have me share my screen and show the phone is not there anymore but still are unable to verify it on their side. They escalate me to senior support, who also cannot verify that the phone is removed so they have me fill out a form to remove an Activation lock. This requires a receipt of purchase for the phone. I then contact T-Mobile and wait an hour to get the receipt, which I then apply to the form Apple had me fill out. A day later, I get notified that my request was denied. I contact Apple and they tell me I need to find another receipt and fill out the form again. I contact tmobile, after a lengthy chat only for the chat rep to tell me I need to contact Apple to get this resolved. I show them that my form from Apple got denied and that I need more proof. They tell me all they can do is give me a referral and to please go to my nearest Apple store to get this resolved. I told them that I live in a rural area, my nearest Apple store is an 8 hour drive one-way. The chat rep tells me to please reconsider this and until I do consider it do not contact support again and closes my chat. I am at loss for what to do next, anyone have any guidance?
