Forum Discussion

horsecavtroop's avatar
horsecavtroop
Newbie Caller
6 years ago

Where's the technical support chat?

I'll admit it, I'm not usually a fan of technical support chats.  They're largely cumbersome and difficult to deal with.  That being said, there are situations and circumstances in which they're the best available option... when they're available.  Why isn't there such an option here at T-Mobile?  I work a call-center type job from home where I need to be able to receive a call at zero notice.  When that's the case, I need a non-voice option for getting my issues resolved.  Does anyone else see this as a need?

  • If you do need help, you can always reach out here with specifics of what's going on. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. After logging in, you should be able to message through chat. Also, if you have access to Twitter or Facebook, you can chat with our T-Force team. They're another great option for folks that aren't able to call.