Activating standalone apple watch on t-mobile, while paired to iPhone using different carrier?
Hi, looking for expert advice/help: I got an Apple watch SE for my child, and purchased a standalone plan from T-mobile. She does not have a phone. The adults have Verizon phones. The watch was an outright purchase from apple, and no one at customer service at T-mobile indicated that this would be an issue when purchasing the plan over the phone. (Reason for choosing T-mobile was that the verizon standalone watch plan costs 3x more) I initially paired the watch to my own phone under “set up for a family member”, but T-mobile was unable activate the watch over the phone (2 different calls/attempts). When I select “set up cellular” on the watch, only a Verizon login page loads. I went to a physical T-mobile store, and the employee told me you can’t set up a standalone plan on a watch using a phone that has a different carrier. Google seems to yield conflicting results. I did find a Verizon page stating “The Apple Watch doesn't need to be connected to the same carrier as your Apple® iPhone when set up using Standalone mode (Set Up for a Family Member)” …. so I would assume the same would be true for other carriers (such as T-mobile) offering a standalone watch plan?? Has anyone successfully set up a T-mobile standalone apple watch under these circumstances and can offer help? Thanks very much ..
Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I’ve spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized, and it seems impossible.
The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches.
The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches. Original problem: Lost the ability, that originally worked, to make or receive cellular VOICE calls when out of range of cell phone, or when cell phone was turned off….. EVEN THOUGH I was still on the T-Mobile LTE network and had the use of text and GPS. After working with T-Mobile tech, I lost the ability to add a cellular plan to watch (getting Error code 406.) The watch works as normal, when able to go thru the cellular phone. But without being able to use the phone as a conduit, the calls always fail. Apple iPhone 11 Pro Max / Apple Watch Series 7 / All with current software Two hours on the phone with T-Mobile Front end and backend support 4/3 Two hours at a T-Mobile store with representative and backend support 4/4 Two hours at the Apple Store ALL WITH NO ONE WITH ANY CLUE WHAT WAS WRONG Apple sent my Apple Watch off to the regional repair location 4/5 New replacement Apple Watch Series 7 with Cellular received Problem persists on new watch Another 3 hours on phone with T-Mobile backend support New error in addition to old problem T-Mobile error “The maximum number of devices allowed to be paired to this phone has been reached. To continue you will need to unpair a device.”Error code 406” T-Mobile representative was unable to figure this out …… Back on the phone to Apple L2/L3 support… confirms message is referencing T-Mobile configuration or processes. Another call to T-Mobile T-Mobile backend support unable to make any inroads toward a solution, advised they are sending me out a new cellular phone. My cellular phone has consistently been the only thing working properly, so I am hesitant to change anything with that regard. THIS HAS BEEN AN ABSOLUTE NIGHTMARE. I love Apple products, but their partnership with T-Mobile is a ghastly abomination of inadequate training or processes that are too complicated for their employees…. It’s been a week since my ordeal began, and there is no end in sight… My advice, STAY AWAY FROM T-MOBILES implementation of the cellular capabilities of Apples watches. DIGITS is a failure, either by complexity, process, or employee training and expertise.
Phone promotions for new watches only
I’m so frustrated with T-Mobile! I have been with this company since 2004 and continue to be punished for being a loyal customer. I have a series 4 watch purchased in 2019 with a line and have been looking for any offer on watches for the last 2 years and the only deals they give are for new lines. It’s upsetting because my cellular doesn’t even work on my watch anymore like it should and so I’m willing to get a new watch but would like to purchase on a promo. So to do so I have to be inconvenienced for 90-days and then add the line back on. I find this upsetting. I’ve been patient and I just don’t feel like TMobile cares about existing customers. It makes me really sad
Can I transfer the number from a standalone Apple Watch line to a new phone?
A year ago, I bought my son an Apple Watch SE which we set up with Family Setup. It has its own 10$ a month standalone plan and phone number, but now I am planning on buying him a proper phone. However, when I select add a new line and put my son’s number in, it says “Already a T-mobile customer, number can't be transferred to T-mobile. We'll provide a new phone number after your purchase complete.” I’m confused because the number is already with T-Mobile so they should be able to transfer it to a new line, but this suggests that he has to get a new phone number, which would be a massive hassle because he would need to give all his friends a new number and would lose access to many online accounts that have the old number in it. Is the website bugged and I just have to go to a store to do this, or does he really have to get a new phone number?
Adding an Apple Watch to my account for a child
I have the Magenta Max plan with 3 lines with an iPhone on each (me, wife, son). I want to add an Apple Watch for my daughter as a standalone device so she can call us in an emergency and so we can see her location when going to/from school (she is too young for an iPhone). When I try to buy a watch from T-Mobile online, the site keeps asking me which existing line I would like to add the watch to. I can’t find any way to buy a watch and add a standalone line for it. I was hoping to take advantage of the Apple Watch SE 2 deal (24 monthly credits when adding a line) but it seems to be for a Digits line only, paired with an existing number. Is there a specific process for this? Or do I need to go to a store? thanks!
Upgrade SmartWatch
Has anyone ever tried to upgrad a SmartWatch? I currently have a Galaxy SmartWatch, but I switched to an Iphone 15 a few months back. I’d like to upgrade it to an Apple Watch, but I can’t figure out how to do it. I click on upgrade, it takes me to a new screen to find the device, I add the device to my cart but there is no upgrade option anywhere. It’s just wanting me to buy it outright or do a monthly plan separately. I don’t want this Galaxy watch anymore because it’s absolutely useless with an iPhone.Apple Watch SE Standalone - International roaming doesn't work
I’m traveling in one of the T-mobile supported roaming countries (Spain) and while our phones have successfully used the local cell network, our standalone apple watch (not tethered to a device) is unable to go into international roaming mode. I spoke to a T-mobile rep (who was nice, but didn’t seem that knowledgeable) and we hunted for some plan that might allow for international roaming for a standalone but were unable to find one. Oddly, on this page: https://my.t-mobile.com/account/change-plan/plan-comparison there seems to be a Standalone 500Mb plan that DOES support International roaming. I happen to have an Unlimited plan, which I assume would supersede a 500Mb plan. Is there any truth to the 500Mb plan and actual international roaming or is this untrue?
