Forum Discussion
T-Mobile non return fee on gareway scam
I have sent my gateway back using the return label provided by T-Mobile. The tracking(1Z0545229096661887) shows delivered on November 2nd 2022. T-Mobile now charged me $399 + tax for non return. They are scamming people by charging the money for the device they received and now the agent and the supervisor is convincing me that they will take care of $200 and the remaining is my responsibility. i am not accepting that offer as T-Mobile is scamming people and getting free money.
What can i do to get this charges taken care. Can i file a lawsuit on this as i have all the proof of delivery. T-Mobile says that they cannot locate the device.
- Bubbieof4Network Novice
This happened to me too! I returned the device via prepaid label to their address in Texas in Jan. 2023. They did not take off the monthly internet $50 access. Because we are on auto billing I did not think to look at each individual line item and noticed in June 2024 that we had been charged $50 for 18 months for internet access on the returned tower! Then they said they received the device in October 2023 although I shipped it back in January. The phone agent confirmed that no mobile data had been used since before Jan 2023. They credited me $150 of the $900 owed.🤬 Fast forward to October 2024 billing and they charged me for the returned device saying it was damaged. It was NOT damaged and was returned Jan 2023. I'm livid. We are leaving their service and I want to sue. What can I do?
- Bubbieof4Network Novice
UPDATE - finally got a call from corporate office in Washington. The agent confirmed that they did receive my tower back in January of 2023 (when I shipped it), that it was not damaged, and that they would not reimburse me for the 18 months of $50 per month internet fees. The agent said our return label was not correctly linked to our account and was not marked as a return, so the warehouse did not know what to do with it. If the process was done correctly the internet charges would have been removed and we would not have continued to be charged. We will be suing T-Mobile for the remaining months owed us as well as all of the time I have spent trying to get a refund. We are now Verizon customers. AVOID T-MOBILE! THEY PLACE FRAUDULENT CHARGES ON YOUR ACCOUNT AND WILL NOT REFUND THEM.
- not-to-return-aNetwork Novice
This is ridiculous. We are all part of the same SCAM and those on this forum are certainly the smallest percentage of those to whom this happened.
We should write to the New York Time. This is a scandalous SCAM by t-mobile!
- CakesNewbie Caller
I am so angry with T-mobile. DO NOT USE THIS SERVICE!
- CakesNewbie Caller
srahulraj wrote:
I have sent my gateway back using the return label provided by T-Mobile. The tracking(1Z0545229096661887) shows delivered on November 2nd 2022. T-Mobile now charged me $399 + tax for non return. They are scamming people by charging the money for the device they received and now the agent and the supervisor is convincing me that they will take care of $200 and the remaining is my responsibility. i am not accepting that offer as T-Mobile is scamming people and getting free money.
What can i do to get this charges taken care. Can i file a lawsuit on this as i have all the proof of delivery. T-Mobile says that they cannot locate the device.
Ihad the exact thing happen yesterday! What is going on with this company?
- MkgtRoaming Rookie
srahulraj wrote:
I have sent my gateway back using the return label provided by T-Mobile. The tracking(1Z0545229096661887) shows delivered on November 2nd 2022. T-Mobile now charged me $399 + tax for non return. They are scamming people by charging the money for the device they received and now the agent and the supervisor is convincing me that they will take care of $200 and the remaining is my responsibility. i am not accepting that offer as T-Mobile is scamming people and getting free money.
What can i do to get this charges taken care. Can i file a lawsuit on this as i have all the proof of delivery. T-Mobile says that they cannot locate the device.
This just happened to me yesterday! 2 months ago the package was confirmed delivered by UPS to their wearhouse. They are claiming the wearhouse received the box but didn't scan in the item, therefore I owe them $402! They say i cannot open an investigation with UPS and they claim they cannot contact their wearhouse to see what happened to the package. They threatened to send me to collections if I don't pay for an item they clearly received and gave me no recourse except which payment methods to use. It's sad to see this is a scam they've got going on, after reading so many similar complaints here.
I've already contacted the FCC, and I will follow up with the BBB and spread the word on social media that t mobile must be doing so bad they are scamming their customers!
- cmpcoNetwork Novice
So glad I read this thread. I am SO unhappy with this internet. I love the price, but as they say, "You get what you pay for." I don't game. I don't use my computer much after working all day. I can't watch YouTube TV in anything more than 480p without continuous buffering. When working from home, everything is soooo slllooooww. I switched from Xfinity because it was getting so expensive, and T-Mobile internet was FINALLY available in my area. I'm thinking about going back. But reading about how T-Mobile is scamming people out of money after returning equipment, I'm hesitant. I might take my chances, though. I have tried everything I can think of, and I don't want to invest too much time or energy or money into work-arounds and what-nots to boost the speed. It just sucks.
Sorry. Rant over. Hopefully I won't run into the same money problems as others when returning the equipment. 🤞
- henry51LTE Learner
- BnellNewbie Caller
7620 city Ave Philadelphia store clerk ****809 told me I could take back the gateway internet device if I didn’t want it. I tried to take back yesterday and was told I had to call for a shipping label. I’ve been on hold for over an hour. Fraud.
- BobTLTE Learner
Fcamp wrote:
I'd be interested in reviewing those filings. Would you mind sharing the county and state where the suits were filed? I always thought these companies would try to invoke the ridiculous arbitration clause they all put into the TOs for everything if you tried to sue.
See T-Mobile’s terms and conditions (https://www.t-mobile.com/responsibility/legal/terms-and-conditions)
“By accepting these T&Cs, you are agreeing to resolve any dispute with us through individual binding arbitration or small claims dispute procedures (unless you opt out), and to waive your rights to a jury trial and to participate in any class action suit.”
- FcampNewbie Caller
sliderule43 wrote:
Small claims court is your friend. I filed numerous justifiable suits against airline companies, and Lowes.
They have always called me to settle for the full amounts. For the amounts you are talking about, do you really think they will tie up personnel to go to court?
I'd be interested in reviewing those filings. Would you mind sharing the county and state where the suits were filed? I always thought these companies would try to invoke the ridiculous arbitration clause they all put into the TOs for everything if you tried to sue.
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