Forum Discussion
Home Internet so degraded
We’ve had the 5g home internet for over a year and everything was acceptable up to about the middle of March. Not the speeds we hoped for, but good enough (150/70), and reliable enough with few problems. Suddenly (mid-March) we started getting daily and multi daily internet disconnects. The app would show a great signal and internet is connected but it wasn’t. Nothing requiring internet worked for between 5-30 minutes, while the internal wifi was fine. Sometimes a reboot would help (probably coincidental) but mostly we just had to wait. And speeds consistently dropped by half (60/30). Multiple calls to tech support and they finally replaced the gateway from the old round one to the newer square one. Guess what, same problems, and even slower speeds. Reading comments here it looks like TMobile has oversold capacity and if that’s so, it’s not going to get better. Sadly, we’re about to return to Verizon FIOS unless there’s some resolution to this. Looking for ideas to fix this.
Thanks for the help! Yes, the modem, Model KVD21 is placed at the best signal location - consistently very good to excellent.
LTE is band b71, cqi 9, Rssi -78, rsrq -10, Rsrp -88, sinr 8
5g - nothing
Hmmm, why no 5g? I wonder how often we’re losing 5g without realizing.
Did a reset and now it’s:
LTE band b2, cqi 5, rssi -92, rsrq -14, rsrp -107, sinr 1
5g band n71, rsrq -6, rsrp -83, sinr 6
Speedtest is now a ridiculous 18/10, then a few minutes later a disappointing 36/38
When it was working well we had decent speeds of around 150 most times which worked fine with constant multiple TVs streaming, laptops, tablets, printers etc. and around 55 devices total. Now we get buffering, signal drops, and devices disappearing from the network (that have to be manually reconnected).
I guess my biggest problem is that it worked for a year, now it doesn’t, and TMobile doesn’t seem to have a solution.
Yes, I have b66 and n41.
@Flyiad, based on your complaint I have a few questions.
- using your T-Mobile Internet app, what are the 5G and LTE metrics for your gateway (which gateway do you have)?
- The metrics are located at the bottom of the screen on the phone and tablet app, tap the MORE link, then Advanced cellular metrics > which LTE band and what are the metrics
- tap the 5G at the top and let us know what the metrics are there
- Did you use the Placement Assistant in the T-Mobile Internet app for the best signal location in your house?
On LTE hopefully you have b66 and 5G should be band n41.
A fluctuation on speeds is normal as the cell towers primary use is cellphone traffic, and home internet is a secondary priority. For me, at 6 am, I get 200Mbps downloads with less commute traffic nearby, but during the middle of the day is drops to 120Mbps. All plenty fast enough for a 4 bedroom house with 36 connected devices.
I hope this helps!
- using your T-Mobile Internet app, what are the 5G and LTE metrics for your gateway (which gateway do you have)?
We are having the same issues. When we first started with the internet it was amazing. I called last week and complained and was told they are upgrading the system and it will be resolved the first week of May hopefully. I also received a free month of internet service on my account. I complained again to the business agent who setup my business account and he asked what modem I had and haven’t heard back since. We’re about to go back to Comcast and pay the higher price for better service.
