Forum Discussion
Home Internet so degraded
We’ve had the 5g home internet for over a year and everything was acceptable up to about the middle of March. Not the speeds we hoped for, but good enough (150/70), and reliable enough with few probl...
@Flyiad, based on your complaint I have a few questions.
- using your T-Mobile Internet app, what are the 5G and LTE metrics for your gateway (which gateway do you have)?
- The metrics are located at the bottom of the screen on the phone and tablet app, tap the MORE link, then Advanced cellular metrics > which LTE band and what are the metrics
- tap the 5G at the top and let us know what the metrics are there
- Did you use the Placement Assistant in the T-Mobile Internet app for the best signal location in your house?
On LTE hopefully you have b66 and 5G should be band n41.
A fluctuation on speeds is normal as the cell towers primary use is cellphone traffic, and home internet is a secondary priority. For me, at 6 am, I get 200Mbps downloads with less commute traffic nearby, but during the middle of the day is drops to 120Mbps. All plenty fast enough for a 4 bedroom house with 36 connected devices.
I hope this helps!
