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Home internet rebate - can't access northlane website
I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won’t accept my account information. How does one proceed?
koji wrote:
I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won’t accept my account information. How does one proceed?
Login here:
promotions.t-mobile.com
then check your status by scrolling down to Reward Tracker and clicking View. If it was approved and ready then you can scroll down again and click Redeem Card. It is a virtual card so I just added it to my Google Pay. You can also add to Apply Pay.
You have to read each individual term and conditions of the rebate. There’s probably something in the small print that you have to complete before you can redeem it. Just because it’s approved doesn’t mean you filled all the required prerequisites or if you no longer are eligible (downgraded magenta max etc…) Then you no longer qualify for the rebate. Call 611 and have the resolution team conference call the rebate dept so you all will be on the same page
I’m having the same problem. The northlane.com site always present “not able to validate the information” even I put all mobile numbers + gateway number in the box for the “First-Time user”. They behaved the same with ATT customer. Total scam.
https://forums.att.com/conversations/account-usage/north-lane-refund-card/61cb3e20cc27ce2d782e35bb
Nunyabidness wrote:
SMS came at 8 am with broken link.
Got on Northlane website from Chromebook.
Timed out 3 times trying to connect to site.
Finally created account but 6 attempts to register card on both mobile and internet sites just show "error contact customer service". No reply yet from them or T-Mobile.
Grrr
Updated
Calling T-Mobile customer service again achieved a working link to the rebate card with minimal time on hold. Thanks T-Mobile.
Yay
SMS came at 8 am with broken link.
Got on Northlane website from Chromebook.
Timed out 3 times trying to connect to site.
Finally created account but 6 attempts to register card on both mobile and internet sites just show "error contact customer service". No reply yet from them or T-Mobile.
Grrr
I’m having the same problem.
