Forum Discussion
TMO-G4SE Cannot go to websites from PC Browsers
Hi new customer here. Called customer support and they were not helpful at all. Have a TMO_G4SE gateway running FW 1.03.20 and I can connect to the internet but on my company PC (have to connect through VPN) all internet pages basically don't work giving either an err_ssl_protocol_error or err_connection_timeout problem.
When I go back to my old internet (still active) I have no issues connecting to anything so I don't think its a problem on my computer or VPN side. I tried to flush my DNS and still no dice. Does anyone have any advice or work arounds to fix this? Basically will be unusable if I can't use this for my remote work. Thanks!
Update: Switched out G4SE for a Fast5688W. Everything is working great. Wireguard in surfshark is now working as it should in windows. And I'm getting faster speeds overall. I feel bad now because I was hounding surfshark developers to fix the mac client for wireguard thinking it was the app that quit working last update. They updated the app to make it work again but I suspect it was my gateway the whole time(I think they changed the MTU in the mac client wireguard protocol to a lower value to work around the gateway issue). Something about that last firmware update on my G4SE really messed things up for my specific setup. Some people probably never notice any problems unless they have similar equipment as mine. It also could have been my gateway was just faulty in some way. Whatever the case, things are good right now. Hope they don't send a new update to my new gateway model(FAST5688W) and bork it.
I'm having the same issue trying to use VNC and/or Remote DeskTop. All was working with Comcast before I switched to Home internet. Signal & dn/upload speed is excellent. Customer service doesnt know anything. I realy don't want to go back to Comcast.
Gonna try to get a different model gateway today. My exact problem details: windows 11 machines, Surfshark app, WiFi and Ethernet, wire guard protocol, Open VPN protocols work just fine but very slow as everybody knows. Had issues before with my apple Mac mini not working with wire guard, but was able to adjust my MTU and get it to work with the G4Se gateway(actually worked fine before gateway updated firmware, then I had to change my minis mtu). Next, I tested all my stuff by tethering from my iphone connected to 5G (T-Mobile 5g) and everything worked great and fast on all protocols. I deduce the actual T-Mobile network isn’t the problem. Thus, the problem is at the gateway in my situation unless I’m missing some other way to test my setups.
Update: Switched out G4SE for a Fast5688W. Everything is working great. Wireguard in surfshark is now working as it should in windows. And I'm getting faster speeds overall. I feel bad now because I was hounding surfshark developers to fix the mac client for wireguard thinking it was the app that quit working last update. They updated the app to make it work again but I suspect it was my gateway the whole time(I think they changed the MTU in the mac client wireguard protocol to a lower value to work around the gateway issue). Something about that last firmware update on my G4SE really messed things up for my specific setup. Some people probably never notice any problems unless they have similar equipment as mine. It also could have been my gateway was just faulty in some way. Whatever the case, things are good right now. Hope they don't send a new update to my new gateway model(FAST5688W) and bork it.
Same gateway model won’t work with Surfshark wireguard protocol. This is a fairly recent development. Gateway is too locked down to be useful, needs a bridge mode badly. I can tether off my phone and everything is 4 times faster and VPN works with all protocols. C’mon T-Mobile, stop blocking people from protecting themselves with VPNs.
