Forum Discussion

JackV's avatar
JackV
Roaming Rookie
3 years ago

Cisco AnyConnect VPN issue with T-Mobile

New user here. T-Mobile Home Internet works fine at home. However, I do encounter the problem to use VPN. My gateway is ARC KVD21, not Nokia. What is the solution to this issue? Do I need to contact T-Mobile technical group?

  • robshep's avatar
    robshep
    Newbie Caller
    3 years ago

    I just got my Arc KVD21 setup as well and I can use my works Cisco AnyConnect VPN for like 1 minute and then I just get “not connected to internet” anytime i try to do something while connected. If I disconnect from VPN everything works fine. I saw the Nokia device had a firmware update to resolve Cisco AnyConnect issues in the past, so hopefully we will get one as well?

  • Sum1Else's avatar
    Sum1Else
    Newbie Caller
    3 years ago

    I am right there with you, Jack.  I have the Nokia and am having problems with this over the last couple of weeks.

    My upload speed goes from

    49Mbps off VPN

    to

    0.07Mbps on VPN

    Several calls getting Tier 1 support techs and they treat me like I am 2 years old.