Forum Discussion
5G Home Internet nightly slow down
Hey all, I’ve had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I’m having is looking like one that a lot of other people are as well.
During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.
Nothing has changed other than the time of the day. I have a ticket open for the “local engineering department” to troubleshoot. It’ll randomly be good during the night and then go back to the unusable 5 Mbps.
I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they’ve exhausted their checklist?
I am having this same problem AGAIN!!! I believe it was around 2020 when I switched from cable to T-Mobile. Did not like long periods of outage using cable. Seems every time a storm comes through the cable is down for days while they repair.
was pleased for awhile until this problem showed it’s nasty head. Then it started happening here in Tyler Texas. Try getting through to complain and go through all their BS conversations! Anyway, this went on for awhile and out of the blue, it was fixed. No communication as to what occurred!!! Figured maybe they added a tower or boosted signal.
it worked very well until just recently the same story. The same thing that happened then is the same story now! How about some up front messages to your clients as to what happened? What you are doing about it? When will it be resolved? Some recompense as to giving us a discount for failed service!
Steve
Update:
Got a new device, and had trouble connecting and running speedtest. I went back to the store, and the manager said since I am not a mobile customer, don't login to the T-Life app with the T-Mobile provided phone number. He showed me just redownload the app, connect to the router, and everything was good. Good speeds are back. I guess my device was just old.
Southern Maryland here. I've had T-Mobile Home internet for almost two years. I swapped from the local hardwire provider because the poor service didn't justify the price. Up until a few weeks ago, it was usually great, sometimes just good enough, sometimes bad. It has seemed to get worse over the past few months, but not constantly. Now its been bad for coming up on two weeks. 20mbps down and 10mbps up is usually plenty for us, and we could make up the difference with our mobile coverage from Verizon. I've been running speed tests throughout the last 24 hours while at home, some after 10pm, and before 7am, getting numbers as low as .017mbps down, 0.0mbps up. Now 7mbps down seems like blazing speeds.
Contacted support this morning, did a factory reset of my device, still low numbers. He said take it to a T-Mobile location, have them look at it, and maybe get a replacement. If that helps, I'll update my post.
Same with me. This is my most current speed test. It starts slowing down around 2pm and stays that way till 7pm, then again at 9pm. I understand that the internet service is deprioritizing when traffic gets heavy, but this is ridiculous. I just assume that they oversold the area I live in and don’t have enough bandwidth. I’m going to have to change to a different provider unless this is resolved.
No need to ask about placement, I used the app and am directly in a window. Also, please don’t ask about metrics, that is not a me problem, it’s a T-Mobile problem.I feel like I shouldn't be complaining because compared to everyone else I seem to be a lucky one. But I feel like I'm getting less than someone who is paying less than I am. Context: When I first got my home internet I was elated, 400mbs down/ 60mbs up. Few weeks later my Internet speed goes down. However not like you'd expect. My down speeds is roughly 200 mbs down on a bad and still can cap off at 400. But now my up speed is borderline unusable. About 2-6 mbs and I've even seen it hit 1mbs before. I can't participate in video calls for work, I can't send large files conveniently, and multiplayer gaming is out of the question. The most frustrating part is that my brother, whom I live with, that has his own T-Mobile home internet, got on when they had that $40 a month promo and is getting speeds within the 20-40 range up. So he's paying less and getting better results. It can't possibly be a coverage thing since I can see the tower from my window. Talk to customers service and they just want you to restart over and over. It can't be end of the month throttling because I'm getting this even now with the new billing cycle. Fast download speed, abysmally slow up speed. I have tried everything that others here have suggested so please don't reply with "did you try moving the router." It's in the best spot possible. I really don't know what to do now.
For my 1st 8 months or so I was bragging about Tmobile coverage and Higher speeds (over 75mps) than my Xfinity “high speed”. Since then my highest daily speed has dropped to around 30mps (off peak hours) and my average download all day is 10-20. In a multiple TV house we hit the max gig throttle in the first couple of days in the new billing period. Terribly disappointed with them and I am now in search of alternatives.
Boo, tsk tsk to T-mobile, false advertising, rehearsed support scripts, non High Speed, non-unlimited.
Truly limited and not very pleased. (forget trying to do any gaming anymore)
I restart my gateway 25-30 times day. Sometimes I get lucky and get a good connection, but most times the connection is SUPER slow… under 1mps. But I always have 5 bar cell connection on the gateway, so it must be their network is overwhelmed.
I believe T-Mobile has put a cap on this. I’ve been a customer for around 10 months and I was getting around 800+ download and 90+ upload until about a month ago. Now I can’t break 150 download on a good day any time of the day and my upload seems to be capped at 7.4 upload. T-Mobile gives me the same crap answers I’m sure everyone else is getting. I’ve rebooted several times and I’ve repositioned. I have EXCELLENT service with full bars and I believe I have the latest modem they are offering atm. I’m considering making the move back to Cox since they are putting Fiber in our neighborhood. It’ll be more expensive but at least I won’t have to compete with cell phones!
In my location with the Arcadyan G4AR, during peak hours where people are home after work and school it will slow down a bit. For me between 6pm through 9 or 10 pm. I may get download speeds of 80-100mbps download. After 10 or so it's back to almost 300mbps download. During non peak, 4 am or 5 it can get to near 600mbps. During the day 6am till 5pm I’m in the range of 200-300mbps.
Don’t know if it’s related, ever since they introduced TLife connection has gotten worse and worse. I reset my internet and got very little increase. Customer service has a script they have to follow so even if you tell them you unplugged and waited 5-10 minutes then plugged back in 10 times, they won’t listen and will still follow the script. They are mostly useless for those of us that know what we are doing. T-Mobile needs to cut out the middleman and connect us to the engineers immediately upon advising the Rep of what has been done.
