Forum Discussion
5G Home Internet nightly slow down
Hey all, I’ve had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I’m having is looking like one that a lot of other people are as well.
During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.
Nothing has changed other than the time of the day. I have a ticket open for the “local engineering department” to troubleshoot. It’ll randomly be good during the night and then go back to the unusable 5 Mbps.
I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they’ve exhausted their checklist?
@copz1998 I hear your suggestion, but follow the train of thought here. The signal is 500 Mbps in its location during daytime hours. Nothing changes but the time of day. Once 8 PM Eastern hits, the signal is EXACTLY the same still, but download drops from 500 Mbps to 5 Mbps. Again, no changes but the time of day.
I’ve done the repositioning multiple times now at the behest of customer care and still to no avail. Spent more than an hour on it at this point trying to be proactive. I’ve used the app, watched the SNR, RSSI, etc. and no changes to the speed no matter how high good I get those values. Any other suggestions for me to be proactive with?
@MAUI671 you seem to have an interesting problem. Have you seen the new T-Mobile video on gateway placement? You can watch it here: https://www.t-mobile.com/support/home-internet/t-mobile-gateway?cmpid=HEIS_EM_C_HINTCSTRET_3M3ZWLNUSWVE0BMXM97376#placement
In essence, you should launch your Placement Assistant in your T-Mobile Internet app to confirm the direction of your cell tower. Or, just move the gateway to a few different locations, high as possible like the top of a bookcase. Watch the signal strength meter when doing so. Because of your signal drop at 8pm EST, I would do it then to see if you are missing something about gateway placement. Block out an hour and give it a try. Generally, it is beneficial to be proactive about solving your own problems.
Let us know how it works.
