Forum Discussion
Syncup kids watch stuck on pair mode
I had already paired my child’s watch to my phone in the t life app he used it for about a day and a half the watch died so we charged and once it turned on we have not been able to get it out of the pair setting when you first turn on the watch. I’ve turned it off and turned it back on for a few hours see if that would help nothing, restarted same result, and even tried to re-pair it without unpairing, which told me it was already paired. On the t life app the watch shows up but it says it is out of battery. Anyone has had this issue and found a way around it?
I’m having the same issue with my kid’s watch as well. Changing the Location Refresh setting fixes it.
Hey all, I too have been having issues with my kids watch going back into "pairing mode" after the watch dies, or is restarted. I work in IT, and so far from the troubleshooting I have performed, uninstalling the app on my phone seemed to have helped the issue. The app seems to be the core of the issue. Now if I have to restart the watch, I go into the T life app, select the device, then go to the settings in the upper right hand corner. Go to Location Refresh, and then change the location refresh between 15/30 mins. What this does is sends some sort of a signal to the watch, and the watch is back. It has worked every time I have had to restart the watch.
Its not a permanent fix, but it band-aid for now.Many thanks for this tip-so helpful!
This is happening with one of ours as well. I did notice if I go to the watch line's location refresh in TLife and hit the 15 minute line it will cause the phone to respond and pair back. It's magic, but not a true fix. Another tech told me today to do a factory reset by going to the Watch information in Settings on the watch and hitting the word "Software" 8 times then choosing Factory Reset. So far it's been working better when we shut it down and restart.
Yes! I think you were the first to mention this. It magically fixes the watch if you go toggle the location refresh to 15 minutes and back to 30 again! I have no idea how you discovered that, but it saves a lot of time over unpairing and repairing every time.
We have to unpair and re-pair the watch every single time it gets restarted. So... Every time my kid lets the battery die.
We have the SAME PROBLEM!!!
Sitting on the phone with tech support at the store.What a pain.
Any resolution from your visit that you can share? I'm having the same issue. Updating the phone incase that helps.
So if you unpair your watch from the person assigned to it, and repair, it works; however, if you restart the watch, it goes back into pairing mode. I've done this three times now.
I called a tech and they were just reading from a script and had no idea what the issue was, and unaware that the Kids Sync app is no longer available. Waste of time.
I ended up chatting with a customer service rep and I hadn’t noticed my phone needed an update and that seemed to fix the issue and the phone picked up the watch once I updated my cellphone.
