Forum Discussion
Syncup kids watch stuck on pair mode
I had already paired my child’s watch to my phone in the t life app he used it for about a day and a half the watch died so we charged and once it turned on we have not been able to get it out of the...
We have the SAME PROBLEM!!!
Sitting on the phone with tech support at the store.
What a pain.
Any resolution from your visit that you can share? I'm having the same issue. Updating the phone incase that helps.
So if you unpair your watch from the person assigned to it, and repair, it works; however, if you restart the watch, it goes back into pairing mode. I've done this three times now.
I called a tech and they were just reading from a script and had no idea what the issue was, and unaware that the Kids Sync app is no longer available. Waste of time.
I ended up chatting with a customer service rep and I hadn’t noticed my phone needed an update and that seemed to fix the issue and the phone picked up the watch once I updated my cellphone.
