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Home Internet not eligible for Emergency Broadband Benefit
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if ...
lulla wrote:
So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
According to T-Mobile, only T-Mobile Home Internet accounts activated before March 10, 2021, are eligible for the EBB.
I found this page through Google, so here are a few more terms for the algorithm to push this post to the top of the results.
T-Mobile home internet EBB Emergency Broadband Benefit FCC qualify rate plan Covid pandemic assistance
https://www.t-mobile.com/customers/emergency-broadband-benefit
“We’re proud to participate in the FCC Emergency Broadband Benefit program, which offers temporary payment assistance on internet services to customers in eligible households impacted by the pandemic.”
What is the Emergency Broadband Benefit?
The Emergency Broadband Benefit Program (EBB) is a temporary program launched by the FCC to help subsidize the cost of high-speed Internet services for households struggling financially due to the COVID-19 pandemic.
Why is T-Mobile doing this?
T-Mobile is participating in the FCC's Emergency Broadband Benefit Program to ensure households affected by the COVID-19 pandemic are able to stay connected to work, education, healthcare and other services.
Who is the responsible for the bill when qualified households receive the EBB through a government agency?
T-Mobile will contract directly with government agencies to provide EBB-supported service to qualifying households. The government agency will be responsible for paying for the cost of eligible service.
