"Support" Reps

The people when seeking help online are very condescending!! Repeating themselves as if I didn't hear the first time, or it would be the correct answer for someone seeking SUPPORT!!! I have been a customer for over a decade now and I expected some kind of understanding and empathy, and got nothing. This is so very disrespectful as a CSR 18+ years doing the job 

I asked for assistance (5-6 days) in keeping my phone line on, until I could pay the bill to avoid unemployment. I'm working part time and get paid later in the week from this posting, and their example of support was repeating my balance due!! I am actively seeking support and their support was to repeat themselves!!! Absolutely asinine the "service" they offer and disguise it as assistance who in their right mind sees repetition being supportive/helpful?