Forum Discussion

aamesser's avatar
aamesser
Network Novice
8 months ago

being charged for an international which didn't get answered

Hi, does anyone know if T-Mobile charges for international call attempts, meaning the call was not answered?

  • If you are in the US and call an international number (not Mexico or Canada), the time that it is ringing and if the call goes to voicemail could be charged as an international call. If you leave a voicemail, you are definitely charged because you are connected and talking, so you should probably keep that message short and sweet. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    If the call reaches your device, it is billable whether you answer it or not.  As long as you allow your device to connect to towers internationally, you risk being charged for calls and potentially texts as well, depending on your plan.  It is best to keep your phone in Airplane Mode when traveling internationally if you don't want to incur any doing charges.  

  • aamesser's avatar
    aamesser
    Network Novice
    syaoran wrote:

    If the call reaches your device, it is billable whether you answer it or not.  As long as you allow your device to connect to towers internationally, you risk being charged for calls and potentially texts as well, depending on your plan.  It is best to keep your phone in Airplane Mode when traveling internationally if you don't want to incur any doing charges.  

    Thanks syaoran, it was the other way around, calling from the US to an International # w/o answer. Is it the same? 

  • syaoran's avatar
    syaoran
    Transmission Titan
    aamesser wrote:
    syaoran wrote:

    If the call reaches your device, it is billable whether you answer it or not.  As long as you allow your device to connect to towers internationally, you risk being charged for calls and potentially texts as well, depending on your plan.  It is best to keep your phone in Airplane Mode when traveling internationally if you don't want to incur any doing charges.  

    Thanks syaoran, it was the other way around, calling from the US to an International # w/o answer. Is it the same? 

    That might depend on the destination number.  If it's a mobile number being called, potentially.  

  • aamesser's avatar
    aamesser
    Network Novice
    syaoran wrote:
    aamesser wrote:
    syaoran wrote:

    If the call reaches your device, it is billable whether you answer it or not.  As long as you allow your device to connect to towers internationally, you risk being charged for calls and potentially texts as well, depending on your plan.  It is best to keep your phone in Airplane Mode when traveling internationally if you don't want to incur any doing charges.  

    Thanks syaoran, it was the other way around, calling from the US to an International # w/o answer. Is it the same? 

    That might depend on the destination number.  If it's a mobile number being called, potentially.  

    Thanks syaoran, seems not intuitive, maybe someone from T-Mobile can confirm?

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    Similarly, 

    1.  If you’re in the US, calling and international number, and it picks up, you ‘can’ get charged for international calling (eg. US calling India)
    2. If you’re in India, and your phone registered to a tower in India, you will get charged for international roaming call
    3. If you’re overseas, in India, and make a call, you’ll get charged for international calling and roaming 
    4. If you’re in the US and someone overseas calls you .. no problem.
  • HeavenM's avatar
    HeavenM
    Community Manager

    If you are in the US and call an international number (not Mexico or Canada), the time that it is ringing and if the call goes to voicemail could be charged as an international call. If you leave a voicemail, you are definitely charged because you are connected and talking, so you should probably keep that message short and sweet. 

  • aamesser's avatar
    aamesser
    Network Novice

    Thanks all! It was one ring before hanging up, and it was $3. Seems a lot for an unanswered single ring…