Forum Discussion

NYJack's avatar
NYJack
Transmission Trainee
2 years ago

TMOG4AR Gateway

How do I go about replacing my T-Mobile Arcadian gateway with the newer TMOG4AR gateway?
customer service
home internet
t-mobile
  • copz1998's avatar
    copz1998
    2 years ago

    @NYJack according to a few articles about the new T-Mobile gateway, they will only be available for new customers. But, nothing prevents you from boxing yours up, walking into your local T-Mobile store and ask for an exchange. 

    Let us know how it goes. 

Ardenada's avatar
Ardenada
Network Novice
5 months ago

I called support to see about exchange and was told it was only for new lines of service. So, I said OK as long as it is still the basic Home Internet and the the plus plan. So my cost would be the same. After I get it and have it setup and working, I will cancel my old line of service. That is the only way we could make it happen and still have support from T-Mobile.