Forum Discussion
T-Mobile's worst customer service - cannot unlock a device after numerous calls!
For a communications company, T-Mobile cannot communicate with its customers so I am certainly leaving T-Mobile after this mess is resolved. With that being said, here is my issue: I called customer...
gramps28 wrote:Contact Tmobile support using messenger on Tmobile’s Facebook page. With resellers the imei# doesn't always gets entered into Tmobile’s data base. This is a fairly common error and the support team on Facebook as encountered this issue multiple times.
They will get the imei entered into the data base and get the unlock done.
thank you so much for the advice! over a month of fruitless calls and numerous hours wasted when a simple 10 minute conversation over facebook messenger resolved it. i can now leave T-Mobile for good :)
