Forum Discussion

JosenIEVEL's avatar
JosenIEVEL
Network Novice
22 days ago

Unlock my device.

I bought an old smartphone. Then, I send it to my friend abroad. Now, he ask me if I can do with the network lock. I need to unlock my old device. Can someone can help, give me what should I do? thanks

  • syaoran's avatar
    syaoran
    Transmission Titan

    If your device and account meet all of SIM Unlock Polocy requirements, you should be able to use the T-Mobile Unlock app that came installed on the device or use the SIM Unlock ootion in the devices Settings to process the SIM unlock.

    SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy