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AustinM's avatar
AustinM
Newbie Caller
2 years ago

T-Mobile still lying to customers

We switched our family (4 lines) over to T-Mobile and were given a page with a promotional code by the rep in the store to use to receive a $200 prepaid card per line. This was supposed to pay off the remaining balance on my wife’s phone. I submitted the code for each line and all 4 were denied because we were “outside of the promotional period”. There are no dates on the paper given to me and the rep clearly told me we were eligible.

This is the same reason I quit Sprint many years ago. Clearly T-Mobile is only interested in signing customers, not keeping them.

  • you’ll have better odds  contacting TMO through either Facebook or Twitter..just send them a DM...do not post on their main page.