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Wrong information by customer service! Scam!
I started a plan with T mobile only a month ago by the end of march 23 switching from atNt expecting a better line, the next day on march 24th i inquired from customer service via phone about the device iPhone 16, he did business talk to me giving me some scamming information, he told me i am eligible to have their promotion of iphone 15 for free just pay $100 plus the tax of the iphone if i will add another line and upgrade my previous plan so instead of paying $80 for 2 line per month, i have 2 pay $90 and the contract will be 2 years, i asked him multiple times if its really free and i have to pay $100 only plus tax and he said yes.. so i agreed with the contract. The next billing i was billed with $148 dollar due to tax, $25 cause of changing plan the one i upgraded, and $26 for the iphone, when i checked the app it shows i have to pay $26 every month for 24 months??? So i called CS again to have it look as it was recorded call and the next CS i spoke with told me that there are no promotion like that but shes sorry for the wrong info the previous customer service gave me and she can offer me another plan to upgrade so that the phone will be free again and this time the upgraded one i need to pay $130 dollar including auto pay instead of $90 dollar i previously agreed on. I asked to make a complain cause i want to undo the contract as that is not what i agreed on, but the CS told me they cannot do that because its more than 14 days already but its after 14 days the bill was provided? So i want to escalate a complaint but as per them they can make an email of complaint but i cannot follow up on it, so how will i undo the contract that was not i agreed on? It wasn't my mistake you Tmobile offer me this promotion? And you can trace the call we had by that CS cause its recorded right? Now why can’t you help me solve this??? Its a scam to have a person sign a contract then change it after next billing, i trusted your company when i called CS and sign through phone, Now nobody i can talk to about this escalation?
USB tethering with Franklin T10 hotspot
I started a new line with a Franklin T10 hotspot. My plan was to use it as a backup internet connection for the house, since I work from home and my ISP is less than stable. I’d like to set up the dual WAN function on the router and just leave the device plugged in to the USB port. The device works great for wifi (mifi) usage, but I cannot get USB tethering to work. I’ve made sure the USB option is enabled in the settings, and I’ve tried plugging it into Windows and Mac laptops, and directly into the router. Anyone else found success using USB tethering with this device?
franklin t10 from sprint to tmobile
I’ve had the Ft10 for several months watching many movies and computer internet never using up the .49 gb (500mb plan per month) Now that we have been forced off the reliable sprint network onto tmobile the Ft10 has suddenly started using enormous amounts of data tm upgrades the plan and yet it’s using data line NEVER before in the 8 months plus use Recently they upgraded me to the 10 gb plan but without EVER answering why the sudden data increase Sprint sold me the device saying it would never use up the 500mb and it never has until the promised “no changes” in the switch to T-Mobile it’s always had a tmobile sim I suspect there switch altered/CHANGED the data usage GIVE ME BACK WHAT EE HAD!!! and why can’t I check the data usage on the Ft10 via the web or the app??!!?? I can check the usage on my two iPhones but not the hotspot??!!??
Dayton, Ohio One of Highest Points Airway Rd & Smithville Rd Poor Signal
One bar signal usually and drops to zero bars if you turn your head then drops the call. I may have to research other carriers if their price is right and leave T-Mobile. I do not want to return to Verizon ever. I have thought about buying a repeater for my house. I am not sure if I want to go that route just yet.
Horrible Customer service
This is a rant on Tmobile customer service. To make this quick... I go into a T-mobile branch to cancel a line and they tell me it has to be done over the phone. makes no sense the very best way to verify identification in person to cancel a line they don't let you... OK fine I call to cancel a line on my plan. They make such a big fuss about my T-mobile Pin and primary user needs to cancel the line not "authorized users"... YET authorized users can, buy phones , open a lines yet can't cancel a line they themselves opened. Tell me how I can go through the app cancel my line.. Did they ask for any form of identification?? NO! Did they ask me for my pin?? NO! I was asked to verify anything whatsoever?? NO! Great job T-mobile you are doing great! Please tell me how this makes sense.. on top of ALL of this!! I requested to cancel my line BEFORE the new month started and they tell me I have to wait till next billing cycle!! I hope a T-mobile manager reads this because they really need to work on the policies.Illegal Business Practices
Do not switch from another company to this company. They DO NOT cover the existing bill from your company if you owe on your phone. They are taught to lie to you and say they cover up to 800. They will only reimburse you!!! Which means you will pay for 2 bills every month.
Request for iPhone 12 Pro Max SIM Unlock – T-Mobile USA
I am writing to formally request the SIM unlock of an iPhone 12 Pro Max that is currently locked to the T-Mobile USA network. Please find the device details below: Device: iPhone 12 Pro Max The device has been fully paid for and is not under contract. I kindly request your assistance in unlocking the device so it can be used with other compatible carriers.
Samsung S21 Signal boost
Is there someway to use and external antenna or some system settings to boost the signal to a Samsung S21? The signal from T-mobile at my work office is poor and unreliable and I'm looking for some way to improve it. AT&T phones work great, so switching to AT&T is one option
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