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Seymour773
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Joined 2 days ago
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T-Mobile Travel
I tried to book an airline ticket through T-Mobile Travel. I entered all my information and waited and waited. Finally, I got a message onscreen saying the transaction had failed to go through. So I refilled out the information again. This time the system approved the transaction. Then I got two emails confirming the purchase of TWO airline tickets. I called T-Mobile immediately to reverse one of the charges. T-Mobile operators do not know anything about T-Mobile Travel. The only way to contact them is through their chatbot! The called 4 timers today leaving messages asking me to return their call. When you dial the number they called from a voice prompt asks for the extension number, which they don't give out. So a phone company won't let you call the back. I wasted over 6 hours trying to resolve this problem today. I used the chat function on T-Mobile's Travel website. I kept asking the agent to talk to a supervisor. They would not tell me their name, what country they were working from, or how to file a formal complaint. I am ready to switch carriers.11Views0likes0Comments