Forum Discussion

Tom5888's avatar
Tom5888
Network Novice
2 months ago

Hello sir i have an issue with esim locked

 

Hello Sir,

I hope you are doing well. I am writing to request your assistance in removing the eSIM lock on my iPhone 15 Pro Max.

Below are the IMEI numbers for your reference:
IMEI 1: 353210483130785
IMEI 2: 353210483192876

I would appreciate your help in unlocking the eSIM so I can use it freely.

Thank you very much for your support.

Best regards,
Michael

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 months ago

    The primary IMEI is blocked, which makes it ineligible for a SIM unlock, even if the device is SIM locked to T-Mobile.  You can't just SIM unlock an eSIM.  Even if ut wasn't blocked and if it is a T-Mobile USA locked device.  Your account and device would have to meet all of the SIM Unlock Policy requirements.

    SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy 

  • gramps28's avatar
    gramps28
    Router Royalty
    2 months ago

    Are you a T-Mobile USA customer ? If not,  no one can help you.