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Having a username is integral to being able to ask questions and provide answers here on the Community. We want you to have fun and be as creative as you like when creating your username. There are a couple things we want to avoid: Don’t use your phone number or email address as your username - everyone can see it and we don’t want it to put your information at risk. Stay away from using foul language – This is a family-friendly zone and we want everyone to be comfortable coming here for all the greatness that's offered. We understand that things happen and usernames need to be changed for whatever reason. That is why I'm here to help. If you need (or want) to change your username, you can post in this thread and include what you'd like your username to be. I'll get it changed and you'll see the updates within a few minutes. Easy Peasy :D
Are promotions worth it?????
Free Amazon Fire TV if you purchase internet I switched my internet services from Xfinity to T-Mobile to streamline everything into one plan. During my research, I discovered that T-Mobile was offering promotions for switching and enrolling in auto-pay, which I found appealing. I opted for the Free Amazon Fire TV 2 series promotion, understanding that to qualify, I had to remain a customer for at least 60 days and submit my documents within 30 days. I met all these requirements. On March 17, 2025, I received an email from T-Mobile stating it was time to redeem my offer. I meticulously followed every step detailed in the email. Two critical instructions were to click on the pink "Redeem Now" button to access the proper Amazon site and to complete my order without leaving the checkout page, or else my promo code would expire. I entered the promotion code as instructed, but received an error message stating it was not valid. I did not navigate away from the page at any point. At 10:30 AM, I called T-Mobile for assistance. They instructed me to try entering the code without dashes, which did not work. T-Mobile's response was frustratingly inadequate; they told me to call Amazon, claiming they were responsible for the promotional codes. I was then given Amazon's phone number, which began a frustrating cycle. Connecting with a human representative at Amazon was nearly impossible, akin to searching for the fountain of youth. When I finally reached someone, they directed me back to T-Mobile. I called T-Mobile again, but was sent back to Amazon. During this process, three representatives hung up on me while attempting to assist, leaving me without clear answers. I decided to try Amazon's chat support, but after speaking to three different agents, each one transferred me to another without notice, forcing me to repeat my issue continually. I called T-Mobile again, and an agent transferred me to tech support without warning. Fortunately, Jennifer in tech support was the only one who truly attempted to help and went above and beyond to find a resolution. Unfortunately, she informed me that her managers insisted I contact Amazon once more. She assured me she would call back on March 18, 2025, to continue working on a solution. This entire ordeal lasted from 10:30 AM until 1:30 PM, entirely due to the lack of training and knowledge among representatives from both T-Mobile and Amazon regarding their promotions and procedures. Additionally, the language barrier with Amazon's chat and phone representatives made this situation even more challenging. While I respect their work, it was frustrating to resolve such a straightforward issue. At this stage, I expect a resolution with Jennifer's help, as Amazon has shown little willingness to assist, merely stating they would escalate the matter without ensuring follow-up. If I do not get a satisfactory resolution, I will switch services and avoid Amazon in the future. This is not about impacting their business; it’s about demanding the level of care and gratitude a customer deserves. This is all after dealing with at least 12 CS reps with 3 hanging up when I was put on hold. Unacceptable
Abusive Thieves
Good day, I can not believe the turmoil T mobile has caused in my life. This is unfair, because they care a”Business “ they are allowed to straight out Lie to you!! I ordered WiFi , Never Received the box, never used Any data, but T mobile continuously charged my account $70 each month until I went crazy and finally they closed the account. I have yet to receive my money back each time I call them. They tell me a different story. They lie to me. They treat me with disrespect I could go on and on and on I am on autistic spectrum this has caused a lot of turmoil and mental anguish. I have depressed. I don’t wanna talk to people. I don’t wanna be around people. It took years for me to talk to people, but in a show I ordered something I never received it. I continuously asked for help. They continue to lie. They continue to steal from a person that is on disability. I’m on disability now and they’re stealing my money their thieves just unbelievable. I just can’t believe that America has to come to this T-Mobile needs money so bad that they got to steal from a disabled autistic child anyway, I’m hoping that someone somewhere will contact me. Maybe you know a manager because every time I call you tell me you’re a manager and you’re not a manager you tell me you’re doing something you’re not doing something you’re telling me to delete my information. I delete my information now I have no information to even fight with. It’s really sad because if this is being done to me, God knows how many other people this is being done too, and they don’t do anything about it. They don’t say anything. No wonder T-Mobile has so much money. I will say this, though I will continue to take it to my grave everybody I see come in contact with all the letters I can write to everybody everywhere it’s going to hear about what T-Mobile has done and what T-Mobile does. I guess I’ll have to come at this. I don’t even know how to work this for him here or any of this, but I will guess I’ll come back tomorrow and post again and post again and again and again better business bro I will post and I will call. I’m gonna call channel 7 news. I’m gonna have it reported on the freaking news because I’m tired I’m tired. I’m tired of being pushed around and then they wanna they’re gonna go charge people late fees and drag them over the coals and they even lied to my bank and told my bank that I received the services. They lied to my bank my bank that I was crazy just the thing did they get to do because they’re bigger than we are but that’s OK cause if we all come together, we’ll be better than them right OK I guess I’ll be back tomorrow to complain some more and I’ll call T-Mobile and complain to the data
Exhausted trying to get T-Mobile to T-Mobile Promotion
I signed up for a T-Mobile Tuesday Promotion back in November 2023. This was for a Fire TV is I joined T-Mobile 5g Internet Service. And Maintained for 2 Months. Well I did just that but I never received the codes for this promotion to submit for Amazon to send the TV. (This is part of the process) I have contacted customer support several times, phone, chat etc. Everyone I speak to agrees that I qualified. I get the repeated promises that they have contacted the proper department to moves this along. But no one has contacted me back, everytime I call its the same promises etc. I have gone to stores, but I get a snicker at the stores that it has to be handled via support. Any help or ideas, to get this resolved.ViX Premium
1 MIN READ No sé tú, pero yo cancelé completamente el servicio de cable tradicional y me cambié a los servicios de streaming casi que por completo (digo casi porque ¿a quién no le gusta ir al cine de vez en cuando?). Con todos los servicios de streaming que hay disponibles hoy en día, prácticamente se puede ver cualquier cosa. Me encanta que T-Mobile esté colaborando con tantos servicios de streaming; y adivina qué... ¡Pronto se sumará uno más a la lista! ViX Premium es un servicio de streaming que ofrece más de 10,000 horas de contenido en español como noticias, deportes, series originales y mucho más. Quiero ver más contenido en español y me gustaría inscribirme porque ningún otro servicio tiene un catálogo que se compare al de ViX Premium. ADEMÁS, a partir del 11 de agosto de 2022, T-Mobile ofrecerá una oferta de ViX Premium POR CUENTA NUESTRA; así que, si tengo el plan adecuado, ¿por qué no aprovechar la oferta gratis y probar el servicio? Oferta por tiempo limitado; sujeta a cambio. Regístrate para obtener el código y canjéalo en un plazo de 30 días. Se requiere una cuenta nueva de ViX Premium y un servicio elegible. Máximo de 1 código por cuenta. Se aplican las Términos de Uso y la Política de Privacidad de Univision. This post can also be seen in English here (ViX Premium | T-Mobile Community)Official Samsung Galaxy S25 series preorder thread
2 MIN READ The Samsung Galaxy S25 series has been unveiled, bringing a host of cutting-edge features. One of the most notable enhancements is the Galaxy AI integration. The Personal Data Engine, protected by Samsung Knox Vault, allows AI computing and functionality right on your phone without relying on the cloud. Keeping the data local means you get a deeply personalized experience while ensuring robust security. AI on the Galaxy S25 series offers a lot of really cool new capabilities for capturing pictures and videos, getting healthy, staying productive and so much more. Did you see the Now Brief feature? I love the idea of having a snapshot of the things that I need already put together and presented to me when I wake up instead of having to remember to check different apps like my calendar, the weather, and my texts. I hate when I’m playing a game or trying to get things done on my phone and it starts getting warm and uncomfortable to hold. Samsung’s Heat Dissipation Architecture works to efficiently disperse the heat from inside the Galaxy S25 series phones, ensuring the device stays cool when it’s at its busiest. We all like a phone that helps us get through the day with more ease or fun, but Samsung also recognizes the need for sustainability. They use eight key recycled materials including recycled cobalt which makes up about 50% of their batteries. There is so much to say about the Samsung Galaxy S25 series. Find all the details on Samsung’s website. Don’t forget to check out our Newsroom article: Broken Phone? No Problem. Trade‑in and Get Samsung Galaxy S25+ on Us at T‑Mobile ‑ T‑Mobile Newsroom to learn more about how these phones work with our network and all the amazing deals you can get when you purchase. Samsung Galaxy S25 Ultra, Samsung Galaxy S25+, and Samsung Galaxy S25 pre-orders started on January 22 at 10 a.m. PT and are available nationwide on February 7.
