Price Lock

I talked to them this morning. Magenta plans going up $5 per line despite price lock promise. It’s obvious they’ve trained agents to try to justify their breach of contract with things like “everything is going up” and “mine is going up too”. 
This company apparently is led by people with no integrity. 

They suck like most of Corporate America. Flat out breach of contract. I smell a lawsuit but it will take forever to resolve while they rake in additional profits. Especially egregious since this is a senior citizen oriented program where the customers are on a fixed income. 👎🏻

T-Mobile you can do better, don’t market price lock guarantees if you can’t honor your word because this is bad business. I have been a customer of yours for decades and referred you to friends and family for years (without your compensations) as well as many others which has helped you grow immensely. The last time you attempted to migrate I spent unnecessary time getting my plan grandfathered in which apparently was a waste of time with this new announcement and today’s text of yours. It’s not much however today is the 22nd and 15 days notice of a price increase is sneaky and underhanded which definitely puts your integrity as a company at risk because now we can’t believe a word you advertise or say.

They are changing my plan also. I been with them for over a decade and they told me that because of inflation they raising my bill. What happens to price lock Guarantee. This happen a year ago when T-Mobile try to change my plan and I had to call to opt out of the change now they found away to still raise the price. This has to be illegal for them to do any changes to account without permission of the account holder. There are laws against this. Or am I wrong. The manager told me if I don’t like it then I can go somewhere else. I’m a disable vet in a fix income. This is so wrong in so many level. 

gramps28 wrote:

It sounds like the Magenta plans are safe for now and it's the Simple Choice and One plans plus the grandfathered Sprint plans.

Going to be either a $2 a line or $5 a line increase depending on the plan.

Unfortunately, no. We're on a magenta plan and are affected. $5 a line..

Fig wrote:

I think it may be time to get a lawyer. To charge per line and this is something grandfathered in. With all the price lock guarantee using the word guarantee means something. My service has been terrible and charging more?

I’m happy to help some with price of a lawyer. If enough of us hold them to their word we’ll get a settlement big enough to pay a new plan for the rest of my life. 

Manofintegrity wrote:

Fig wrote:

I think it may be time to get a lawyer. To charge per line and this is something grandfathered in. With all the price lock guarantee using the word guarantee means something. My service has been terrible and charging more?

I’m happy to help some with price of a lawyer. If enough of us hold them to their word we’ll get a settlement big enough to pay a new plan for the rest of my life. 

Count me in on this ONE! Our pricIng was supposed to be guaranteed for LIFE on the ONE Plan Unlimited 55. This is not right. I smell a class action lawsuit. CEO dumped a bunch of stock yesterday ahead of the news. This is what happens when a small company gets huge and “corporate”. Don’t make promises that you can’t keep, T-Mobile. Corporate greed runs amok here too!

I think it may be time to get a lawyer. To charge per line and this is something grandfathered in. With all the price lock guarantee using the word guarantee means something. My service has been terrible and charging more?

Lawyer up! May get their attention and remind them a lot of people on fixed incomes counted on them to keep their word.

“Inflation shouldn’t be an excuse to jack up prices just because you can get away with it. But that’s The Carriers’ way,” said Mike Sievert, CEO, T-Mobile.