Price Lock

I just sent the following to the FCC, NC State Attorney & BBB.   Took 15 minutes.

“I would like to add my name to the list of thousands of seniors aged 55+ that signed up for One plan 55 back in 2017 and was told that my cost for each line would never increase as long as I kept my service.  T-mobile has now increased the price of this service.

This plan was directly marketed to older customers, encouraging them to switch service so their cost could be fixed for as long as they continued service.

This is a breach of contract and trust.

I would like to file a complaint against T-Mobile for breach of contract and breach of trust.  I am requesting they restore the original agreement and reimburse for the increased amounts already paid.

Please see attached marketing information from 2017 that states “T-Mobile will never change the price you pay for your T-Mobile ONE plan

https://www.t-mobile.com/news/press/un-carrier-next”

My response to all of the above is to encourage everyone to please continue to respond back to any notices that you receive from the FCC regarding the complaint that you filed, letting them know that the matter has not been resolved.

I filed a complaint with the FCC, my state’s Attorney General, the Better Business Bureau and each local TV station that has a consumer reporter.

The free legal advice I received from a local radio lawyer is to make sure you keep rattling the cage of T-Mobile and contact them monthly, in some way you can document (Email counts here) letting them know that you do not accept the price increase.

If you don’t do this, you are providing T-Mobile a paper trail that shows that they increased your rate and you continued to auto-pay it without complaining.

I’m keeping records of every email, complaint, and phone conversation I have with everyone regarding this matter. If nothing else works, I plan to file a complaint in small claims court, seeking to recover anything above $60 for two lines that I was charged each month. Small claims courts can’t award punitive damages, but they can award actual damages sustained.

Unless the judge tell me otherwise, I’m happy to return to court once a year for the rest of my life, in an attempt to have T-Mobile honor the promise they made when they said ….

“Now, T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan. When you sign up for T-Mobile ONE, only YOU have the power to change the price you pay.”   (see attached offer)

For what it’s worth, this morning I filed my complaint on BBB.org and received an email response telling me that ….

“Your complaint has been sent to the business for their response.  Once they have responded to BBB, we will contact you again.  In the meantime, if the complaint becomes resolved please inform us in writing. Please remember that copies of your future correspondence will be sent to the company as well.” 

So. I would encourage you that if you haven’t already filed a complaint there, it probably couldn’t hurt to do that as well.

Yesterday I filled a complaint with the FCC. Today I received the below response.

Thank you for your submission. Based on our review, your Ticket No. _____ was served on your provider on July 17, 2024.

Here's what you can expect from the FCC's informal complaint process:

- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.

As you can see, this company hasn’t learned from its past practices. This current price hike is for “us” to pay for their naughty behavior. Maybe the California Attorney General will haul their back into court again. This time he should he should bring criminal charges! Enough of this settling for money.

https://oag.ca.gov/news/press-releases/attorney-general-bonta-announces-1025-million-settlement-against-att-verizon-and

Here’s some information about class action lawsuits:

https://www.classaction.org/learn/how-to-join#:~:text=For%20most%20class%20action%20lawsuits,inbox%20%E2%80%93%20sign%20up%20for%20ClassAction

This is so new that i don't know how to specifically answer how to join this particular lawsuit, but generally, if the court certifies class action status, members of the class are notified and they would automatically be included unless they choose to opt out. I'm guessing, and it's only a guess at this point, that this case will follow suit. I'll post more information as the case moves forward.

How do we join this class action lawsuit against T-Mobile. We have had the exact experiences described in the complaint.

For those asking about a class action lawsuit, it’s a done deal. A civil complaint has been filed in U.S. District Court in the District of New Jersey as a result of T-Mobile breaking their promise to never raise the price we pay for those of us covered by their Un-contract and their Price Lock. If you’d like to have a look at the complaint, here’s a link:  https://drive.google.com/file/d/1NuzIh7lhRBwDRxFxa_RxAU3fxSMDQO4f/view?usp=sharing

Way to destroy your reputation T-more-bull. 

Class Action lawsuit soon...

As a result of my complaint to the FCC, I have learned that my two phone lines will not go up in price -- they are covered by Price Lock, just as I was told when I signed up.  This directly contradicts what I was being told by T-Mobile customer service.

What is not covered by Price Lock is my Apple Watch.  It’s on a data rate plan that isn’t price locked.  The monthly charge for that has gone up $2.

I have told the FCC to close my complaint.
 

Filing a complaint with the FCC seems to be the only way to get accurate information from T-Mobile.  I suggest that you not rely on T-Mobile customer service.