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gemfire
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Joined 7 months ago
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Re: Price Lock
I just updated my complaint with the FCC! That was closed out for some unknown reason SMH!!! I answered them within the 30 days to keep the complaint active but, I just checked and it isn’t. Anyone that has an FCC complaint that was closed, you can reopen it with a couple of clicks! Thanks for the reminder djdeb!15Views0likes0CommentsRe: Price Lock
djdeb wrote: this has been marked solved---- how was this solved? on the phone with a rep today said, oh, tmobile is not backing down. Well., lady, there is a contract. what did ftc say? Also, if you are told free for time of contract and that was one of the reasons you signed up, that is against the law. Can someone let me know where this is now? thanks! I think it was marked “solved” because nobody has commented for a while. I haven’t heard anything from FCC Consumer Complaints since August 14th! I read in this forum that there’s a Class Action Lawsuit. Does anyone have any other information?11Views0likes0CommentsRe: Price Lock
PPad wrote: I’ve been receiving those standard replies from T-Mobile as well and continue to respond to them through the FCC complaint emails that are being sent. If you miss a response, the case you opened, closes! There’s a class action lawsuit in progress so don’t lose patience! I recommended several people to T-Mobile after I first joined in 2017 and now they’re paying more as well. Sad state of affairs for sure!!!8Views0likes0CommentsRe: Price Lock
I’ve never heard of this “Un-contract” plan that I supposedly signed up for in 2017! I signed up for a ONE Unlimited 55+ Plan where they advertised that they could never change the amount of my bill. Only I could if I added extra lines or services. I just received yet another response from T-Mobile with the same nonsense as before. They’re requesting the complaint to be closed with the FCC and I am responding with a great big NO!4Views2likes0CommentsRe: Price Lock
Smello wrote: Lies Lies and more Lies that they won't honor what we all were told about our old price lock senior plans.. And when you call, everyone got programed to say NO we never had a price lock senior plan! Then they put you on hold like they are reading something but really going to the bathroom to see if something is said on our plans.. Then come back after their break and say no I don't see anything on your plan...REALLY!! They are all programed to lie to all of us! Yes! I was told I signed up for an “Un-contract” plan! Wrong… back in 2017 I signed up for a price locked 55+ OnePlan where only I could change the contract SMH Hopefully enough people fill out the FCC complaint!1View0likes0CommentsRe: Price Lock
bassjimmy wrote: It was my understanding when we signed up for the Magenta package that we had a Price Lock Guarantee. As of this month, we were sent a notice that they are going up $10 on our monthly payment. Is the “guarantee” not a guarantee for a Price Lock? It’s looking that way. We’ve all reported it to the FCC @ https://consumercomplaints.fcc.gov/hc/en-us3Views1like0CommentsRe: Price Lock
I just received a response from the FCC! It requires a response back, within 30 days or it will be closed. T-Mobile sent the same letter to me (listed above) and it doesn’t even mention anything about the 55+ plan that I signed up for. Just a reminder to respond to the FCC within that 30 days for them to look into it further. If anyone hears anything else, keep us updated please!1View0likes0CommentsRe: Price Lock
I just filed a complaint with the FCC. Hopefully a lot of people do so as well. Maybe they’ll do something about it. Probably a class action lawsuit. Here’s the URL is you want to file a complaint. It’s easy to do! https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223-Phone-Form-Descriptions-of-Complaint-Issues2Views0likes0CommentsRe: Price Lock
rabarry wrote: On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out…. I’m also in the same boat only I pay $60 for 2 lines since 2017 with a Price Lock guarantee. I called customer service and received the same canned answer as everyone else! Notice how this topic is marked “SOLVED”? 🙄2Views0likes0Comments