Forum Discussion

Bronco65's avatar
Bronco65
Newbie Caller
8 days ago

Guaranted price lock?

Part of the reason I went to T-MOBILE was because of their Guarantee that there would be no increases.  Now they are increasing the price because things cost more.   I understand that, but that is exactly the reason I went on this plan.  To avoid a price increase... 

Now I have to shop around for a new plan.  So dumb. 

  • I've been happy with T-Mobile for a few years now, and thought I was with an ethically operated company.  I've had no reason to complain.  However just today I also received a text that in 2 weeks they are increasing my price.  But when I signed up I was promised a guaranteed rate of $70 per month for 2 unlimited lines on Magenta for 55+ and promised the rate will not increase.  Now according to the text message, T-Mobile wants $10/month more than the guaranteed rate.  Sorry, the price increase and therefore the change in terms is not acceptable.  Do I trust T-Mobile? 

  • Yep, In my opinion T-Mobile is involved in deceptive business practices. Because of this practice I no longer recommend T-Mobile to anyone, in fact I tell everyone to stay away from them. Their deceptive action has forever changed my views of this greedy corporation. I no longer purchase any phones from them and instead choose to buy unlocked phones from elsewhere, including my latest 2 new Samsung S24 Ultra phones. T-Mobile used to be a good company, now they suck and it is costing them money with poor customer satisfaction due to their greed.

     

  • jmsjms's avatar
    jmsjms
    Newbie Caller

    I'm in the same boat,  Was guaranteed no price increases ever by Sprint.

    When T-mobile bought Sprint, they bought any obligations that Sprint had, including my lifetime fixed price.  If they didn't like this arrangement, then they shouldn't have bought Sprint.

    Shame on you T-mobile for not living up to your committments.

    • tiffanynt77's avatar
      tiffanynt77
      Roaming Rookie

      I'm sure they'll send out some legal mumbo jumbo showing some fine print that gives them a loophole and makes them completely innocent of any wrongdoing. It's the new American Way.