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Rosebuds2255
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Joined 23 days ago
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Wrong information by customer service! Scam!
I started a plan with T mobile only a month ago by the end of march 23 switching from atNt expecting a better line, the next day on march 24th i inquired from customer service via phone about the device iPhone 16, he did business talk to me giving me some scamming information, he told me i am eligible to have their promotion of iphone 15 for free just pay $100 plus the tax of the iphone if i will add another line and upgrade my previous plan so instead of paying $80 for 2 line per month, i have 2 pay $90 and the contract will be 2 years, i asked him multiple times if its really free and i have to pay $100 only plus tax and he said yes.. so i agreed with the contract. The next billing i was billed with $148 dollar due to tax, $25 cause of changing plan the one i upgraded, and $26 for the iphone, when i checked the app it shows i have to pay $26 every month for 24 months??? So i called CS again to have it look as it was recorded call and the next CS i spoke with told me that there are no promotion like that but shes sorry for the wrong info the previous customer service gave me and she can offer me another plan to upgrade so that the phone will be free again and this time the upgraded one i need to pay $130 dollar including auto pay instead of $90 dollar i previously agreed on. I asked to make a complain cause i want to undo the contract as that is not what i agreed on, but the CS told me they cannot do that because its more than 14 days already but its after 14 days the bill was provided? So i want to escalate a complaint but as per them they can make an email of complaint but i cannot follow up on it, so how will i undo the contract that was not i agreed on? It wasn't my mistake you Tmobile offer me this promotion? And you can trace the call we had by that CS cause its recorded right? Now why can’t you help me solve this??? Its a scam to have a person sign a contract then change it after next billing, i trusted your company when i called CS and sign through phone, Now nobody i can talk to about this escalation?96Views0likes0Comments