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wireproof
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Re: Price Lock
elwoodblues wrote: The part I marked red below seems important for protecting our options. From the Terms & Conditions link provided by an earlier poster: HOW CAN I DISPUTE MY CHARGES? If you have any questions about your bill or want to dispute any Charges, please contact us by visiting www.T-Mobile.com, by calling 800-937-8997 or 611 from your Device, or by writing to T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers may contact us at www.T-Mobile.com, by calling 1-800-937-8997 or 611 from your Device, or by writing to us at: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager. If this does not fix things, please notify us in writing. Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge. If you don’t, you may not pursue a claim in arbitration or in court. If you accept a credit, refund, or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved, and T-Mobile shall be released from all liability regarding said dispute. Unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved. This will come in handy after those of us who stay with T-Mobile get billed the additional cost, as we cannot dispute what hasn’t been billed yet. T-Mobile can still decide to stop this rollout if enough people fight against it.34Views0likes0CommentsRe: Price Lock
desertangel wrote: wireproof wrote: desertangel wrote: gjc_tmhi wrote: Per their T&Cs, prices locks are to stay in place so you as you remain a customer in good standing... If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices. What is “T&Cs”—terms and conditions? Do you have a link for the above so the rest of us can use it? Otherwise, it’s just something some guy said. 😉 For the T-Mobile ONE Plans, this is the page they promised to not raise rates (yes, it’s been backed up in case T-Mobile removes it): https://www.t-mobile.com/news/press/un-carrier-next and this is the back up link for when this page is eventually removed: https://web.archive.org/web/20240522124949/https://www.t-mobile.com/news/press/un-carrier-next Thanks! So this announced price increase may NOT affect the T-Mobile ONE Unlimited 55+ plans. From what I’ve read, and seen, this DOES effect the T-Mobile ONE Unlimited 55+, which is unfortunate as a lot of people on those plans are on a fixed income..50Views2likes0CommentsRe: Price Lock
clayswid wrote: I have had the guaranteed for LIFE pricing on the ONE Plan Unlimited 55 since 2018. How can T-Mobile just change a contract without the customer’s agreement? I tried speaking to customer service twice but all they would do is give me a P.O. box to write to. I would recommend each person on your plan files a complaint with the FCC39Views2likes0CommentsRe: Price Lock
Senior_Citizen wrote: Sent this to the FCC Complaint site. We need to swamp them with complaints. ---- Signed up with T-Mobile in 2018. This was their 55+ plan which was $30/line, locked in for life. They absolutely stated "FOR LIFE". Now they are going to institute a price increase. We can no longer access our account information. I have attempted to get into my “Account Details” and keep getting “We Got Our Wires Crossed’ error message. It looks like T-Mobile has locked us out of our accounts. Please help us. There have to be hundreds of thousands, maybe millions, of senior citizens that will be getting hit with increased fees per line. They are committing fraud by not honoring the price lock. I fully agree, when I was complaining I made sure to let the rep know I was NOT upset at them, but at T-Mobile themselves and to put pressure on their bosses. I’ve been in the rep’s shoes before, with multiple companies. But we still need to force T-Mobile to make it right even if it means getting the FCC involved.42Views4likes0CommentsRe: Price Lock
desertangel wrote: gjc_tmhi wrote: Per their T&Cs, prices locks are to stay in place so you as you remain a customer in good standing... If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices. What is “T&Cs”—terms and conditions? Do you have a link for the above so the rest of us can use it? Otherwise, it’s just something some guy said. 😉 For the T-Mobile ONE Plans, this is the page they promised to not raise rates (yes, it’s been backed up in case T-Mobile removes it): https://www.t-mobile.com/news/press/un-carrier-next and this is the back up link for when this page is eventually removed: https://web.archive.org/web/20240522124949/https://www.t-mobile.com/news/press/un-carrier-next51Views4likes0CommentsRe: Price Lock
desertangel wrote: wireproof wrote: desertangel wrote: rigatoni wrote: Everyone should open up a complaint with the FCC. It will take 5 minutes or less. Do you have the link to FCC complaint option? https://consumercomplaints.fcc.gov/hc/en-us Thanks. Just file my complaint. Each person on your phone plan can file a complaint as well in addition to us.30Views3likes0CommentsRe: Price Lock
formercanuck wrote: Wecanmakeachange wrote: I filed my complaint with the FCC! It occurred to me that 2 of my lines are free lines added to my plan over the years and they now plan to charge 5.00 on those lines. HOW??????!!!!! Don’t be surprised if it actually ends up … more. $5/line for … auto pay discount will be gone, I suspect. They already forced us to use a debit card for the AutoPay discount when T-Mobile is notorious for data breaches. Still pay with my credit card for the extra points back, but I don’t want my debit card on file.39Views2likes0CommentsRe: Price Lock
formercanuck wrote: The “Uncarrier” has become .. just another carrier. I recall when I had an AT&T plan ‘for life’. It wasn’t either. T-Mobile’s “Price Lock”, however is effectively immoral, as it does nothing I dealt with consumers when AT&T did this not too long ago, and they at least gave them an extra 10GB of HotSpot due to loosing HBO as part of their Elite plan. T-Mobile has offered nothing in exchange for the increases. Maybe a “StarLink connectivity will be included with all T-Mobile plans by the end of 2024 and that’s the reasoning for the increase in price”, but it’s not. And that still would violate the Price Lock Guarantee.32Views3likes0CommentsRe: Price Lock
elwoodblues wrote: Just finished filing my complaint with the FCC. I had a very favorable impression of T-Mobile until today. Now I know what was hiding behind the curtain -- unethical leadership. I agree, even when I had worked for a competitor, I kept my T-Mobile service and would still recommend T-Mobile to my family rather than the competitor that I was working for at the time. I have since shifted my career into an entirely different field as I can’t stand what carriers are doing to consumers any longer.39Views4likes0Comments