Forum Discussion

user12345's avatar
user12345
Network Novice
2 years ago

Switching phones

I am in australia, and had to get a new phone because I broke my old one from water damage. How do i trasnfer lines from my old phone to this one without buying a new phone through tmobile? Tmobile always prompts me to buy a new phone when i press upgrade line but i bought my phone at apple already. Thanks

  • Take the Sim card out of the old phone and put it in the new phone, make sure the new phone is unlocked.

  • gramps28's avatar
    gramps28
    Router Royalty

    Take the Sim card out of the old phone and put it in the new phone, make sure the new phone is unlocked.

  • user12345's avatar
    user12345
    Network Novice

    is there a way to contact tmobile support without having to call them? As I’m without a phone right now, and im international not in the US, I can’t call easily