Forum Discussion
Escalation of Customer complaint process
Hello,
Is there a better way to escalate customer complaints at T-Mobile? I was only given a fax number and a mailing address for the Executive Response team, with no email address or phone number. It feels outdated—who faxes these days?
Regardless, I was able to find a way to fax them, no one has returned my message or even acknowledged receipt of my complaint.
I am looking for an alternative method to escalate my complaint, short of going on social media to publicize the poor customer service. If I were the business owner, I would want to know and address the issue before it becomes public.
Any guidance would be greatly appreciated.
You can always contact T-Mobile via a DM on Facebook or Twitter/X to have your complaint forwarded to the appropriate people.
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