Forum Discussion

ravi325's avatar
ravi325
Roaming Rookie
2 months ago

Escalation of Customer complaint process

Hello,

Is there a better way to escalate customer complaints at T-Mobile? I was only given a fax number and a mailing address for the Executive Response team, with no email address or phone number. It feels outdated—who faxes these days?

Regardless, I was able to find a way to fax them, no one has returned my message or even acknowledged receipt of my complaint.

I am looking for an alternative method to escalate my complaint, short of going on social media to publicize the poor customer service. If I were the business owner, I would want to know and address the issue before it becomes public.

Any guidance would be greatly appreciated.

 

  • You can always contact T-Mobile via a DM on Facebook or Twitter/X to have your complaint forwarded to the appropriate people. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    You can always contact T-Mobile via a DM on Facebook or Twitter/X to have your complaint forwarded to the appropriate people. 

    • ravi325's avatar
      ravi325
      Roaming Rookie

      DM on Twitter was a great suggestion.  It worked seamlessly.  Thank you.