Forum Discussion

Bigp's avatar
Bigp
Newbie Caller
2 months ago

HORRIBLE !!!!

I hope T-Mobile is paying attention to these comments. I have already been fed up by ups for YEARS!!! Depending on the driver they lie and say they attempted to drive off a package and not there’s not even an attempt requested sticky on my door nothing!!! they have took the package the back and I was actually in the house because they can be very lazy. I really hope somebody powerful or the ceo look at these comments. CANCEL THE CONTRACT WITH UPS or USE THEM AS BACK UP!!!!!!!! THEY ARE TRASH. PHONEY BULL CRAP. now mind you… I ordered my phone on Friday. 2 day shipping max (Today is Thursday night) Now We did have snow in my city so I wasn’t surprised the delivery had been delayed. But then on the day of delivery first it said by 9pm then it changed to 7pm then back to 9pm you going tell me you didn’t find out until 9:01 that you wasn’t delivering the phone because an emergency I call BULL CRAP! ! !  Yall been knew yall wasn’t coming out here period. so atp I call T-Mobile shout out to ALEX AND HAPPY BIRTHDAY AGAIN HE IS AWESOME! Its long so ima make this part short. I call and speak with him explain the situation , he calls ups it’s on three way I’m asking the guy who wouldn’t give me his name about the package he keep trying to talk to the customer svc rep(Alex) like sir I’m talking not him basically being indirect, asked if he could let me pick up at location claim T-Mobile has restrictions on packages but I can do it myself on line I just have to pay. I SHOULDNT HAVE TO TF ITS NOT MY FAULT FOR THIS INCONVENIENCE ITS YALL. WAIVE THE FEE SO I CAN PICK IT UP! UGHHHH FEDEX IS SO MUCH BETTER IN MY OPINION !! I can’t stand UPS. Oh and to the funny looking UPS customer that wouldn’t give me a supervisor he don’t know them lines recorded and he work for the company I’ll be getting him too. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    It can be very frustrating when a package isn't delivered.  Personally, I have had more issues with FedEx than UPS and even a 6 month long fight with the local post office because the mail person did not want to deliver door to door in the community I live in.  The fees UPS charges, as disgusting as they are, have nothing to do with T-Mobile.  You might want to consider visiting your local T-Mobile store when ordering a device you want by a certain date.  Hopefully you get your package soon!