Forum Discussion
brycewat808
5 years agoNetwork Novice
Pixel 3a call audio drops
I have a Google Pixel 3a that I bought from T-Mobile as soon as it came out. Recently I have experienced audio drops where the caller on the other line can't hear me and it now happens to 100% o...
- 5 years ago
Can you give our Audio on calls troubleshooting | T-Mobile Support page a shot? It's got some helpful steps for issues like this.
tech_support07
5 years agoTransmission Trainee
Hi there buddy, we can try to further isolate the problem by running the phone solely on 4G. You can change this by going to your settings Google Pixel 3a - Network Mode Settings. From a Home screen, swipe up to display all apps. > Mobile Network. Tap Preferred network type.
Now doing this will help you identify if you have a reception issue. You just need to make sure that you already performed all the basic troubleshooting stuff like Reset Network Setting and Software Version should be updated. Perform this and I will follow through this if it doesn't work.
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