Forum Discussion

magenta4189221's avatar
magenta4189221
Network Novice
8 years ago
Solved

Rebate

How long does it take to receive a rebate after it is approved?  My rebate for BOGO Samsung Galaxy S8 was approved on 2/7/18, and I was told I should receive it in 2 weeks.  It is now going on 3 weeks.

  • Hrm... in that case, I can appreciate your concern! I know that our internal T-Mobile Care teams have a Promo Tool they can use to see some rebate details, but your best bet to get information may be to reach out to the Promotions team directly. You can reach out to them here:

    1-877-311-8853

    To reach an agent:

    1. Press 1 for English or 2 for Spanish.
    2. Press 3.
    3. Press 1.
    4. Press 1.
  • if you are still waiting on an acknowledgment then you might also check your spam folder..they end up in there from time to time.

     

     

    if you still dont see it then you’ll need to either contact TMO through phone call or through Facebook/Twitter..

  • psa1186's avatar
    psa1186
    Network Novice

    I submitted a rebate at the T-Mobile store on 05/07/22, I was told on the rebate site, I would receive a Knowledge meant, that it was received, by email or text, what is the status, thanks

  • kurianam's avatar
    kurianam
    Network Novice

    I got a rebate code for Airpods, The instruction says log in to the promotion site and use rebate code# I dont see a promotion site, neither a rebate section?

     

  • tmo_marissa's avatar
    tmo_marissa
    T-Mobile Employee

    Hrm... in that case, I can appreciate your concern! I know that our internal T-Mobile Care teams have a Promo Tool they can use to see some rebate details, but your best bet to get information may be to reach out to the Promotions team directly. You can reach out to them here:

    1-877-311-8853

    To reach an agent:

    1. Press 1 for English or 2 for Spanish.
    2. Press 3.
    3. Press 1.
    4. Press 1.
  • I understand that it can take 8 weeks to process the rebate, but I called the loyalty department on 2/7/18 and they said it would be 2 weeks and when I check for an update it says 2-3 weeks.

  • tmo_mike_c's avatar
    tmo_mike_c
    T-Mobile Employee

    That's a very good question and we appreciate your patience. After you've been approved, it can take up to 8 weeks in order for you to receive the rebate. Just a heads up, we keep terms about rebates on our Available rebates page as a reference you can take a peek at.