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SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Want a sweet deal? The Un-Carrier has got you covered. Check out our Deals page for current deals or switch to T-Mobile if you're not part of the Magenta nation yet. If you've already got a deal, great, review the details to understand how it works. For T-Mobile for business accounts with 20+ lines you can contact us.

On this page:

Rebates

For a list of our rebate offers and steps on redeeming, visit our Deals & Promotions page or you can check your rebate status.

 

Promotional cards

Family Freedom, Keep and Switch and other Prepaid Cards

When you’re approved for Carrier Freedom​, Keep and Switch and other promotional cards, you'll receive your Virtual Prepaid Card via text.

T-Mobile offers 3 different types of prepaid cards. The type of prepaid card you receive is determined by the terms of the promotion.

  • The type of prepaid card received cannot be changed by request.
  • Virtual cards are not available for use if a payment terminal requires a physical card.
  • Prepaid cards can't be refilled.
  • At checkout, select  Debit  or  Credit.
  • Card will expire after the last day of the 6th month from its issue date. 

Virtual Prepaid Mastercard® 

  • Black Mastercard with T-Mobile logo.
  • This type of prepaid card is for Family Freedom, Keep & Switch, and select other T-Mobile promotions.
  • Use the card
    • Anywhere virtual Mastercard® cards are accepted.
    • To pay your bill.
    • To make a one-time device payment.
    • To purchase new devices, accessories, or services.
    • To pay a previous carrier balance.

Virtual Prepaid Mastercard for use at T-Mobile 

  • Magenta Mastercard with T-Mobile logo
  • This type of prepaid card is for select T-Mobile promotions.
  • Use the card
    • Online at My T-Mobile, over the phone at 611 from your T-Mobile handset, or in any T-Mobile retail store.
    • To pay your bill.
    • To purchase new devices, accessories, or services.

Virtual Prepaid Visa® for use at T-Mobile & Costco

  • White Visa with T-Mobile logo.
  • This type of prepaid card is only for select T-Mobile promotions through Costco.
  • Use the card
    • Online at My T-Mobile, over the phone at 611 from your T-Mobile handset, or in any T-Mobile retail store.
    • To pay your bill.
    • To purchase new devices, accessories, or services.
    • In Costco warehouses, and online at and at Costco.com.
      • Excludes Costco same day delivery with Instacart.

Still have questions about your Virtual Prepaid Card?

T-Mobile partners with Onbe to issue your Virtual Prepaid Card. For questions or issues with your Virtual Prepaid Mastercard, you can contact the Onbe Card Service Team online or by telephone at 1-800-439-9568.

Didn't receive or lost your Virtual Card text?

  1. Go to the T-Mobile Redemption Center open the link in the text you receive.
  2. Select Continue to log in and enter your mobile number and account PIN.
  3. Select Redeem Virtual Card and the page automatically generates the reward code. If not, go back to the previous page and select Redeem Virtual Card again.

Promotional credits

  • T-Mobile offers two types of promotional credits that adds a discount to your bill: promotional credits for lines or service and Recurring Device Credits (RDC). Promotional credits are applied directly to your account after you qualify for a promotion.
  • T-Mobile also offers discount device promotions and discounted line or service promotions using rebates. 

How promotional credits for lines or service work

  • To receive promotional credits for discounted line or service promotions, you must meet all requirements of the promotion within the promo period and within 14 days of purchase or line activation.
  • Some promotional credits will apply to your account automatically once you meet the promotion requirements. Please be aware that promotional offers can end at any time.
  • Other promotional credits require you to enroll on the T-Mobile Redemption Center.
  • You can have more than one promotional credit per line at a time as long as the promotions are allowed to be combined.
  • The credits may take up to two full bill cycles to start after you qualify for the promotion.
  • Promotional credits will be prorated along with any prorated monthly recurring charges.
  • On the bill, you will have a promotional description for your credit.

Losing promotional credits

We want you to take full advantage of our promotional credit. So, please keep in mind the following, which will disqualify you from continuing to receive promotional credits:

  • Customers enrolling July 1, 2024 and later: If you enroll in a device promotion starting July 1, 2024, you must maintain the line of service and EIP tied to the promotion to receive the full value of the offer, but if either are closed or cancelled, the monthly credits will stop.
  • Not signing your E-signature or completing the EIP during the promotional period
  • Exchanging or returning a device outside of the offer window, where the qualifying EIP is closed
  • Canceling or changing the plan or service that is required for a credit promotion
  • Performing a JUMP! upgrade to a new device from a device with a credit
  • Returning one phone purchased as a BOGO (buy one, get one) offer (BOGO promotions require that you keep both phones and qualifying service)
  • Failing to return a deferred trade-in within the allowed time frame
  • Trade-in received is deemed to be damaged and thus ineligible for continued promo enrollment

How Recurring Device Credits (RDC) work

  • To receive Recurring Device Credits (RDC), you must purchase your device on EIP (Equipment Installment Plan) and meet any other requirements of the promotion.
  • You may have one Recurring Device Credits (RDC) promo per active Equipment Installment Plan (EIP).
    • If you pay off your EIP early, you’ll continue to receive the promised Recurring Device Credits (RDC) as an account-level credit through the remaining months of the promotional credit period (up to 24 or 36 months). Customers enrolling July 1, 2024 and later will forfeit the remainder of their monthly RDC if they choose to pay off their EIP early.
    • Additionally, you can't pay off an EIP by deducting the remaining Recurring Device Credits (RDC) installments from the remaining EIP balance. The full EIP balance must be paid to close out the plan.
  • It can take up to two bill cycles for your Recurring Device Credits (RDC) to appear on your bill. If you don't get the credit on the first bill, you'll receive two credits on your next bill.
  • If the Recurring Device Credits (RDC) promo is greater than your EIP payment, you'll have two credits on your bill; one credit for the same amount of as your EIP charge and a second for the balance of the remaining promotional credit.
  • Recurring Device Credits (RDC) can't be sped up to pay off your device faster.
  • If you are trading in a device as part of promo eligibility, you will be paid a one-time credit for the fair market value of the device. The balance of the promotional value will be paid via Recurring Device Credits. If you are in a retail location and performing an instant trade-in at the time of your purchase, you will be given options as to how that fair market value is applied.
  • If you cancel your T-Mobile service, you'll lose any remaining Recurring Device Credits (RDC), and all remaining EIP balances become due immediately.

Recurring Device Credits (RDC) notifications

  • After you've met the eligibility requirements and accepted a Recurring Device Credits (RDC) promotion, you will receive a text notification that you qualify and have been enrolled in the promotion. For promotions that require a port-in or trade-in, or are future-dated, we send a notification after you've met the eligibility requirements.
  • If you make changes to your account that make you ineligible for a promotion, we'll send you a message with a link to My T-Mobile so you can review recent changes you made to your account.
  • Note: Our T-Mobile for Business and government customers don't receive text notifications about Recurring Device Credits (RDC) promotions.

Get details on your Recurring Device Credits (RDC)

  • You can find the details on your Recurring Device Credits (RDC) on the T-Mobile offer details page by searching for the Promo code for your offer.
  • You'll receive your Promo code in the promotion enrollment notification. It also appears on your T-Mobile bill.

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