Want a sweet deal? The Un-Carriers got you covered. Check out our Deals page for current deals or switch to T-Mobile if you're not part of the magenta nation yet. If you've already got a deal, great- take a look at the details below to understand how it works.
Accounts under 20 lines:
Business accounts with 20+ lines:
On this page:
Carrier Freedom™ and other prepaid cards
When you’re approved for Carrier Freedom and other promo cards, you'll receive your Virtual Express Prepaid Mastercard via text.
Use the card
- Anywhere virtual Mastercard® cards are accepted.
- Not available when if a payment terminals require a physical card.
- Can't be refilled.
- At checkout, select Debit or Credit.
- Card will expire after the last day of the 6th month from its issue date.
- To pay your bill, use the button below:
Still have questions about your Virtual Express Prepaid Mastercard?
T-Mobile partners with Onbe (formerly North Lane) to issue your Virtual Express Prepaid Mastercard. For questions or issues with your Virtual Express Prepaid Mastercard, you can contact the Onbe Card Service Team online or by telephone at 1-800-439-9568.
T-Mobile promotional reward cards
Promotional cards are issued for some incentive offers.
Use the card
- Can only be used for purchasing goods, services, and bill pay at T-Mobile retail stores.
- Cannot be reloaded, exchanged for cash, or cashed into a check.
- Expires at the end of the month after 90 days from its issue date
- Cards have the T-Mobile logo, but no bank logo.
Didn't receive or lost your Virtual Card text?
- Go to www.switch2t-mobile.com or click on the link in the text you received.
- Select Log in and enter your mobile number and account PIN.
- Click Redeem Virtual Card and the page automatically generates the reward code. If not, go back to the previous page and click Redeem Virtual Card again.
T-Mobile offers two types of promotional credits that adds a discount to your bill: promotional credits for lines or service and Recurring Device Credits (RDC). Promotional credits are applied directly to your account after you qualify for a promotion.
How promotional credits for lines or service work
- To receive promotional credits for discounted line or service promotions, you must meet all requirements of the promotion within the promo period.
- Some promotional credits will apply to your account automatically once you meet the promotion requirements. Please be aware that promotional offers can end at any time.
- Other promotional credits require you to enroll on T-Mobile.com/Promotions.
- You can have more than one promotional credit per line at a time as long as the promotions are allowed to be combined.
- The credits may take up to two full bill cycles to start after you qualify for the promotion.
- On the bill, you will see a promotional description for your credit.
We want you to take full advantage of our promotional credit. So, please keep in mind the following, which will disqualify you from continuing to receive promotional credits:
- Not signing your E-signature or completing the EIP during the promotional period
- Exchanging or returning a device outside of the offer window, where the qualifying EIP is closed
- Canceling or changing the plan or service that is required for a credit promotion
- Performing a JUMP! upgrade to a new device from a device with a credit
- Returning one phone purchased as a BOGO (buy one, get one) offer (BOGO promotions require that you keep both phones and qualifying service)
- Not following the terms of the promotion (for example, you must purchase and activate the device on the same day)
- Failing to return a deferred trade-in within the allowed time frame
- Trade-in received is deemed to be damaged and thus ineligible for continued promo enrollment
- To receive Recurring Device Credits (RDC), you must purchase your device on EIP (Equipment Installment Plan) and meet any other requirements of the promotion.
- You may have one Recurring Device Credits (RDC) promo per active Equipment Installment Plan (EIP).
- If you pay off your EIP early, you’ll continue to receive the promised Recurring Device Credits (RDC) as an account-level credit through the remaining months of the promotional credit period (up to 24 or 36 months).
- You must wait to pay off your EIP until the line is enrolled in the desired promo (within 2 bill cycles of qualifying transactions).
- Additionally, you can't pay off an EIP by deducting the remaining Recurring Device Credits (RDC) installments from the remaining EIP balance. The full EIP balance must be paid to close out the plan.
- It can take up to two bill cycles for your Recurring Device Credits (RDC) to appear on your bill. If you don't see the credit on the first bill, you'll receive two credits on your next bill.
- If the Recurring Device Credits (RDC) promo is greater than your EIP payment, you'll see two credits on your bill; one credit for the same amount of as your EIP charge and a second for the balance of the remaining promotional credit.
- Recurring Device Credits (RDC) can't be sped up to pay off your device faster.
- If you are trading in a device as part of promo eligibility, you will be paid a one-time credit for the fair market value of the device. The balance of the promotional value will be paid via Recurring Device Credits. If you are in a retail location and performing an instant trade in at the time of your purchase, you will be given options as to how that fair market value is applied.
- If you cancel your T-Mobile service, you'll lose any remaining Recurring Device Credits (RDC), and all remaining EIP balances become due immediately.
Recurring Device Credits (RDC) notifications
After you've met the eligibility requirements and accepted a Recurring Device Credits (RDC) promotion, you will receive a text notification that you qualify and have been enrolled in the promotion. For promotions that require a port-in or trade-in, or are future dated, we send notification after you've met the eligibility requirements.
If you make changes to your account that make you ineligible for a promotion, we'll send you a message with a link to My T-Mobile so you can take a look at recent changes you made to your account.
Note: Our T-Mobile for Business and government customers don't receive text notifications about Recurring Device Credits (RDC) promotions.
Get details on your Recurring Device Credits (RDC)
You can find the details on your Recurring Device Credits (RDC) on the T-Mobile offer details page by looking for the Promo code for your offer.
You'll receive your Promo code in the promotion enrollment notification. It also appears on your T-Mobile bill.
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