Forum Discussion

magenta4189221's avatar
magenta4189221
Network Novice
8 years ago
Solved

Rebate

How long does it take to receive a rebate after it is approved?  My rebate for BOGO Samsung Galaxy S8 was approved on 2/7/18, and I was told I should receive it in 2 weeks.  It is now going on 3 ...
  • tmo_marissa's avatar
    tmo_marissa
    8 years ago

    Hrm... in that case, I can appreciate your concern! I know that our internal T-Mobile Care teams have a Promo Tool they can use to see some rebate details, but your best bet to get information may be to reach out to the Promotions team directly. You can reach out to them here:

    1-877-311-8853

    To reach an agent:

    1. Press 1 for English or 2 for Spanish.
    2. Press 3.
    3. Press 1.
    4. Press 1.
fireguy_6364's avatar
fireguy_6364
Modem Master
4 years ago

if you are still waiting on an acknowledgment then you might also check your spam folder..they end up in there from time to time.

 

 

if you still dont see it then you’ll need to either contact TMO through phone call or through Facebook/Twitter..