Forum Discussion
$200 Rebate Home Internet Virtual Card Won't Activate
I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states “We are not able to validate the information provided. Please try again.”
I’m not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?
connorbre wrote:
I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states “We are not able to validate the information provided. Please try again.”
I’m not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?
It should be the phone number of your home internet line. If that’s not working I would contact Tmobile customer support to sort this out.
connorbre wrote:
I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states “We are not able to validate the information provided. Please try again.”
I’m not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?
It should be the phone number of your home internet line. If that’s not working I would contact Tmobile customer support to sort this out.
I’m having the same issue, same error message. Used both cell number and internet number both don’t work.
I have same issues. And my lines are working. So now what???
Same issue. It asks for “mobile number” so it shouldn’t be the home internet number assigned. That being said, I tried that too, to no avail. Any resolution?
It could be the browser you’re using. I typically use mozilla but when I log into tmo with it, it tells me something’s gone wrong and to try later. I logged in using chrome and I could enter data and it would accept them. Try it.
Thank you for all the responses to my question. It appears the Internet has a different phone number. Attached to it versus the cell phone number It was asking for. I got my visa rebate, so thank you all :)
I got the card information and activated it. But when I use it, I get told there are insufficient funds. I haven’t used any of it. What do I do?
Following as I am also having that issue!
