I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the

I do wish we would have got this handled for you sooner, but I'm really glad this was taken care of. I've heard of this happening to other folks but I know we have an escalation path for this very issue. Thanks for coming back to give us an update on this.

yes, took me 4 hours with T-force and 3 different representatives but they finally got me fixed!

The problem was that a lot of customers got sent the wrong label for their trade and sent their phones to the wrong warehouse. (sending to returns lcoation not trade in location)

Geez, that's a long time to be calling for something like this @cjbjkb07. T-Force is a good route for handling this. Have you heard anything back yet?

I have the same issue! Been calling Tmobile not stop for the last 4 months and no one can help me! They keep doing Handset Research Forms and asking me to blame UPS when it was signed for....Trying to contact T-Force but havent heard back....

Hey @dalawr.

I'm sorry you've spent so much time on the phone. However, we do need you to get in touch with someone who has account access. You'd need to speak with our Tech Support team either by calling in or you can message our social media T-Force Team from the Twitter or FB links on our Community-2153 page. You'll need to tell them that your trade-in device was sent to TX instead of PA and they'll follow the right escalation path to make sure your trade-in goes through properly.

‌i have the same issue, spent 50+ calls and no solution yet.

two phones were sent to Texas warehouse based on email from T-Mobile and now none can find them.

what we should do? We need to get our money back otherwise will call it a scam.

I'm surprised we haven't gotten this handled for you already. What happened after you contacted T-Force? Did you mentioned that you sent the device back to the warehouse instead of Assurant?

‌I am so sorry to hear that. I think Tmobile is robber they tried to steal customer's phone that's why they didn't resolve our issue. I lost my phone and they are not responsible for it even though UPS had proof of delivery. All they said to me is they could find the phone with that IMEI number. I believed that there are a lot Tmobile's customer are their current victims. 😠

I am haveing an almost identical problem to this. I returned a phone to T-Mobile using the return label that came in the box when I received the phone. They claim they either can't find it or didn't get it? Did you ever get this resolved and if so, how?

‌I mean you are a very helpful person. Thank you so much