Forum Discussion
Returning phone not found at t-mobile warehouse
Has anyone had the same experience as me with getting a new phone, and then returning the old one to get a promo, just to be told that it wasn't scanned in @ the t-mobile warehouse, even though I have UPS tracking and proof of delivery? They show the package was received via tracking but that the phone wasn't scanned in so they're not going to honor my promotion. This is absolutely awful! I did what I was supposed to do, and now I'm being punished because some incompetent employees either lost of stole the phone from the warehouse. If anyone has had this problem and been able to get it resolved, please share your experience and what you may have done. I'm not having any luck, but instead being stuck with a $1,000 bill for a phone.
This just happened to me and I filed a complaint with the Bbb. The said they could only honor the 800 credit not the 1000 in which a supervisor called me
Mark 1247233 saying they can not do the honor because the are not responsible for the delivery because it wasn't signed for. They pay for the shipping and I have tracking numbers. There is either a thief in house or a scam. UPS is giving them a refund in which I'm not entitled to. Only thing I can do next is legal action complaint and file a police report which I will do tomorrow.
I am dealing with the exact same problem since November. So frustrating and no one is helping me. The said they opened an investigation, but they closed it without any resolution. I don't know what to do anymore.
Yes, this is very sad customer service from a billion $$ company. I'm very mindblown that they're really doing this to people! What a scam, or they've got a thief at their warehouse stealing phones.
