I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the

I do wish we would have got this handled for you sooner, but I'm really glad this was taken care of. I've heard of this happening to other folks but I know we have an escalation path for this very issue. Thanks for coming back to give us an update on this.