How do I remove a line from my plan

Muzhganjan wrote:

Hi I want to remove one line from our family package. I got the sim for free and my daughter put that in mobile by mistake. Right now I do not need that  sim please.

Any line removal needs to be done by Tmobile support by calling or using messenger one of Tmobile’s social media accounts.

Hi I want to remove one line from our family package. I got the sim for free and my daughter put that in mobile by mistake. Right now I do not need that  sim please.

This is horrible service from T-Mobile.  You have to jump through hoops to remove a line.  I’m out of the country and should be able to complete this request either from logging into my account to manage like I manage everything else on my account.  Or they should get with the times and have an online chat system and not have to install yet another app on my phone.

Mybabyluvzme wrote:

catman19jun00 wrote:

How do I remove a line from my plan?

Go on the app and chat with a representative 

Tmobile will NOT help. I'm stuck with 2 lines!

catman19jun00 wrote:

How do I remove a line from my plan?

Go on the app and chat with a representative 

I need to remove a tablet from my acct that is no longer being used. How do I do that? What is Community-2153? How do I get there? I tried tapping it since it is lit up, but nothing happens.

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Knightfall wrote:

You log into the account for the first time and it goes to a name you've never heard or seen before. Turns out my number was logged to someone else's account and still is for the fact that matter.

Appears that if you don’t port in your number from another carrier, T-Mobile will assign a used number that can have many consequences.

Happened to me.  T-Mobile assigned a number that was previously used by a scumbag.  Received calls and texts that were profane and threatening.

Solution was to insist that T-Mobile change my phone number to a new number never before assigned to anyone.

You want to know what's ridiculous, it's when your new customer you leave your old carrier to come to them on a postpaid account. Take note I said postpaid. You create your login and all that crap and get your phone delivered late so that you're out of service for a day because they can't ship it in time and then you log into the account for the first time and it goes to a name you've never heard or seen before. Turns out my number was logged to someone else's account and still is for the fact that matter. Why you may ask I don't know why it's linked like that. But what I do know is these incompetent sons of b****** can't get your phone to you on time then they link you to a prepaid account under some guy you don't even know and then you can't get no f****** help it's worth a damn or anybody on that customer care line that you can even understand. This is got to be the absolute most shitshow company I've ever seen in my life. I want to file a complaint better Business bureau I'm going to let this be known to every public forum possible with screenshots no less. Thanks T-Mobile for absolutely just f****** everything up for me even more. Oh I forgot to mention the fact when you call and that dumbass automated line picks up it can't find your f****** number that they issued you why because it's a deactivated number under this person's account.

This is ridiculous that I have to call to do frigging anything in 2021..Xfinity here I come!