Forum Discussion
Remove line from family plan
How do I remove a line from my family plan? They are going on their own.
Hey, @magenta2724053!
I'm sorry we didn't see your post sooner. Is the other person wanting to keep their phone number? If so, you don't want to cancel it just yet or they won't be able to take their phone number with them. Once their number is moved or ported out, the line will automatically be canceled on your account. If you'd just like to go ahead and cancel it, you'll want to contact us.
Vex Cuomo wrote:
magenta2724053 wrote:
How do I remove a line from my family plan? They are going on their own.
No way to remove a line, ever.
No easy what that is for sure. You can UPGRADE online but you can’t remove anything from your account. Not cool.
magenta2724053 wrote:
This used to be so easy! Things have become so complicated! Ridiculous!
It was so much easier with Sprint for sure!
Vex Cuomo wrote:
magenta2724053 wrote:
How do I remove a line from my family plan? They are going on their own.
No way to remove a line, ever.
and yet the link explaining how to do this is right in front of your post..as in yes..there is a way to remove a line..
magenta2724053 wrote:
How do I remove a line from my family plan? They are going on their own.
No way to remove a line, ever.
You need to do a change of responsibility and one of your sons will need to be the primary account holder.
https://www.t-mobile.com/support/account/transfer-account-or-line-ownership
I am under the Magenta business plan and my two sons want to take their phones out of my plan, but keep their numbers, independently for themselves, under new plans. How can I separate their numbers from my plan, but have my sons be able to keep their numbers under new plans?
Hi,
I am a member of a magenta plan. I recently ordered a phone through this plan.
I was wondering can the head of the plan cancel my order without my consent?
Why did it take me under a minute to add my Apple Watch to my plan but after 40 minutes of trying to remove the line I still have the line and bettors to contact customer service?
Back to OP question, can you remove an unwanted line / device *without* having to contact customer service? Removing lines will not impact my plan and the devices are fully paid. I do not care about the old numbers and do not want to go through the hassle of calling.
Veelove72 wrote:
I am under someone’s plan. They added a line for me back in October. I am going to another carrier. Would it be a cost for them to drop my line from their account?
it shouldnt but it might also depend on which plan they are on..especially if there is a limit on how few lines it can have to be considered a family plan etc..the account holder would also have to give permission for your number to be removed or allowed to be ported elsewhere..
