T-mobile refuses to honor apple promotion offered to transfer from another service provider.

_T-Mobile Billing Issues: Unexpected Charges & Broken Promises_

In December 2023, my family switched to T-Mobile, drawn in by a promotion offering **five free iPhone 13 devices**—no trade-ins required. Our plan was supposed to cost **$100/month**, with two upgraded phones factored in at **$10 and $7 per month** after trade-ins. 

However, what was promised and what we’ve experienced are two completely different realities. Instead of receiving the free iPhones and expected pricing, we are being charged **full price** for both upgraded iPhone 15 Pros and **two of the iPhone 13s**, despite multiple attempts to correct the issue.

As if that weren’t frustrating enough, we’ve also been billed for **devices we never purchased or own**—including **four trackers, an additional cell phone, an Apple Watch, and related fees**. Despite numerous calls to customer support, **no one has provided explanations or solutions**.

To make matters worse, shortly after switching to T-Mobile, we received a **full month’s bill for November—before we even signed up**. Adding insult to injury, I am also being charged for an **Apple Watch I do not own**, along with monthly device fees for it.

This situation has been **beyond frustrating**. Over the past year, I’ve paid **hundreds of dollars** for devices and services that were never part of my agreement, and despite repeated efforts, T-Mobile has refused to **correct the issue**.

Has anyone else encountered similar billing problems? How did you resolve them? T-Mobile needs to address these concerns and honor their promotional commitments.

---Jennifer