Forum Discussion

loic_setis's avatar
loic_setis
Network Novice
4 years ago

Found a smartphone + SIM card

Hello

I found a smartphone + T-mobile SIM card in France. How to gave back the phone to the owner ? I can’t call the T-mobile support ubviously because the phone is locked.

Regards

Loic

  • ttocs's avatar
    ttocs
    Connection Cadet
    Landrbee2012 wrote:

    Ttocs it was a sim card

    Re-read the original post.

  • ttocs's avatar
    ttocs
    Connection Cadet

    Old post, but in general I would take it to the police and tell them where you found it.  If I lost a phone I would go to the police and see if a phone was found and turned in.  My Moto lets me put my message on my lock screen.  I have an email address to contact me if it’s lost and found by a decent human.

  • toss it. odds are if anyone had lost it they would have hopefully by this point went and got another one.

  • I found a sim card and I don’t have a phone but I used a website to look it up and it say’s the account number is 9000264

  • tmo_mike_c's avatar
    tmo_mike_c
    T-Mobile Employee

    @loic.setis we appreciate you finding the phone. This is a tough one, but contacting our Twitter TMobileHelp team is the best start. I don’t believe you’ll have an option to return it while you’re traveling, but when you come to the states, if you’re able to return it to a store then, that would be awesome. 

  • OK. It was just a thought that came to my mind. I’d expect the SIM to be disabled. That’s what I’d do.

    Do you have a Twitter account? T-Mobile employees monitor @TMobileHelp on Twitter. Unfortunately, they do not have any other sort of online chat. Some keep an eye on this forum but do not follow all posts. This is mostly a community forum.

  • loic_setis's avatar
    loic_setis
    Network Novice

    Thanks for the last tip, unfortunaltly the owner disabled the SIM card, I understand why.

    I am waiting for an answer from a T-Mobile employee, I can give the SIM card numbers the IMEI and my email on MP.

  • Interesting question. The phone is locked. Most modern smartphones don’t show the IMEI on the outside, you have to get access to the settings. All you have to go by is the SIM number. T-Mobile won’t tell you who the SIM is assigned to due to privacy issues.

    Very few of us on this forum are T-Mobile employees (I’m not). Let me think about this.

    T-Mobile’s website is not very helpful:

    “I found a lost T-Mobile phone. What should I do with it?
    First of all, thank you! Please visit T-Mobile.com to find the nearest T-Mobile store and bring the device there. We'll reunite it with its owner.”

    In your case, the nearest T-Mobile store is thousands of km away.

    Here’s a thought. Try this. Most Americans don’t use a SIM PIN. Try putting the SIM in an unlocked mobile phone and call T-Mobile International Support at +1-505-998-3793. If it works, it won’t cost anyone any money.