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jimstaros's avatar
jimstaros
Roaming Rookie
5 years ago

Dropped calls in my house

I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home.  I am talking fine, and then, the call goes dead.  Sometimes it comes back, sometimes not.  I thought it was my old S7 which was the problem, but I just got a new S10 and it is the exact same problem.  I have tried wifi calling as well, and nothing seems to work.  This is becoming a serious problem since I am now working from home.  Any ideas would be greatly appreciated!

-Jim

  • I took a look through our Can't call, dropped calls, & other calling issues​ and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contact us. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.