Forum Discussion
Dropped calls in my house
I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it comes back, sometimes not. I thought it was my old S7 which was the problem, but I just got a new S10 and it is the exact same problem. I have tried wifi calling as well, and nothing seems to work. This is becoming a serious problem since I am now working from home. Any ideas would be greatly appreciated!
-Jim
I took a look through our Can't call, dropped calls, & other calling issues and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contact us. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.
- jimstarosRoaming Rookie
I've done it both ways. Calls drop either way. I am stationary in my home office, sitting in my chair. Calls start off great, and then several minutes into the call, either I can't hear them at all, they can't hear me at all, the call drops all together, or a combination of all three happen. I don't move at all, and the wifi signal is strong in my office, I am constantly on the internet so I know that functions well
- deemingsNewbie Caller
I don't move at all, and the wifi signal is strong in my office, I am constantly on the internet so I know that functions well
- jwclack52Newbie Caller
Add me to the list of people whose wifi calling drops. I am forced to use wifi because, despite your claims, the cell signal does not cover my property. New phone (Oneplus 7T), all updates (10.0.16), gigabit fiber, FIVE access points. This usually, but not always, happens when I am moving. This tells me that your wifi calling is anything but the state of the art. Other than moving to a different carrier, what can I do to make calls with my cell phone in my own home?
- U_KNewbie Caller
This is happening to me too, and it is infuriating. I have a 1Gb symmetrical fiber connection, with a WiFi6 router 15ft away from me. No other device (be it PC, Mac, Firestick etc...) loses connectivity, but this p.o.s T-Mo service drops calls randomly. It’s enough to make me want to jump ship because I am forced now to take calls over skype on my PC as my phone cannot be relied upon.
And no, I am not moving amount. Instead of spending money on shi**y tuesday promotions how about actually properly enhancing your IT infrastructure???
- Anonymous
Are you using WiFi Calling? If you start a phone call on WiFi and move away from the router, the call will drop.
- Anonymous
Well, if your router doesn't prioritize WiFi Calling, you could drop calls because of your internet connection saturates. As for when you're not using WiFi Calling, it might help to know where you're located and what phone you're using.
- syaoranTransmission Titan
They could also try putting their device in airplane mode and then enabling WiFi Calling to make sure it isn't trying to switch back to a spotty cell connection.
- jimstarosRoaming Rookie
I am located in Chicago, Northwest side, and I am currently using a Samsung S10, but the issue was the same with my Samsung S7 edge as well
- Anonymous
It might be that you're in an area where band-71 (600 MHz) has not yet been installed and you're relying on band-12 (700 MHz) for indoor service. Band-12 is pretty limited and may become saturated. However, this does not answer why calls fail when you're on WiFi. I'm just grasping at straws. Don't really have a clue why this is happening.
- tmo_ianCommunity Manager
I took a look through our Can't call, dropped calls, & other calling issues and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contact us. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.
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