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jute123
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Joined 23 days ago
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Really Upset with T-Mobile
I went to T-Mobile store in West Lafayette, Indiana to purchase a new phone. I am 77 years old. Joe, the manager was my contact person and I purchased a new phone. That is all I wanted. He said he had a good deal for me. I could get 2 apple watches for the price one. Told him I didn't need 1 let alone 2. He is quite the con man. He told me I was only charged 2 installation fees (if that is what it is called)! I just checked my Visa bill and I have a total of $366.07 charged. He gave me 2 trackers, which I know nothing about and he said that didn't cost me anything; On my bill I have 2 charges of $58.45 which is the cost of the trackers. I feel like I was horribly taken advantage of. I only went in there for a phone. And every time I went in to get some resolution, I had to wait on him. The last6 visit I waited an hour. He does not own a car apparently and could not find a ride that day. This is very unprofessional. I have 2 phones and Internet with T-Mobile but am seriously considering changing. When a senior citizen comes in for the purpose of getting a new phone, your personnel should not hoodwink them. I am not technically smart so feel really like I was totally violated!!!222Views1like2Comments